Home Care Coordinator Scheduler

ComForCare Home Health Care - North Anne Arundel/Howard County; Glen Burnie (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in home care is seeking a reliable Home Care Scheduler to join their compassionate team. In this pivotal role, you'll coordinate caregiver assignments, manage schedules, and ensure exceptional service delivery to clients. Your organizational skills and attention to detail will be crucial in maintaining an efficient scheduling system. This position offers a supportive work environment and the chance to make a meaningful impact in the lives of clients and their families. If you are passionate about home care and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Prior experience in home care scheduling is highly preferred.
• Strong understanding of home care services and client needs.

Responsibilities

• Schedule caregiver assignments based on client needs and preferences.
• Communicate effectively with caregivers and clients to resolve scheduling issues.

Skills

Organizational Skills

Customer Service

Communication Skills

Scheduling Software Proficiency

Attention to Detail

Education

Experience in Home Care Scheduling

Related Field Experience

Tools

Microsoft Office Suite

Job description

About Us:
At ComForCare Home Care, we are dedicated to providing high-quality, compassionate care to our clients. Our team is made up of skilled professionals who prioritize the well-being and comfort of those we serve. We are currently seeking a reliable and organized individual to join our team as a Home Care Scheduler.

Position Overview:
The Home Care Scheduler plays a vital role in coordinating and managing the scheduling of care visits for our clients. This position is responsible for aligning client needs with caregiver availability and ensuring optimal service delivery. The ideal candidate will have prior experience in home care scheduling and a passion for providing exceptional customer service.

Key Responsibilities:

1. Schedule and coordinate caregiver assignments to clients based on their individual needs and preferences while ensuring compliance with relevant regulations.
2. Maintain an organized system for tracking caregiver and client schedules, ensuring accurate and up-to-date information.
3. Communicate effectively with caregivers, clients, and family members to address any scheduling conflicts or changes in care plans.
4. Provide excellent customer service by responding to inquiries, resolving issues, and fostering positive relationships with caregivers and clients.
5. Assist in onboarding new caregivers by coordinating their schedules and training as needed.
6. Participate in regular team meetings to discuss scheduling strategies, challenges, and solutions.
7. Handle after-hour communication and on-call responsibilities, addressing urgent scheduling needs as they arise.
8. Collaborate with management to identify areas for improvement in scheduling processes and client care.

Qualifications:

1. Previous experience in home care scheduling or a related field is highly preferred.
2. Strong understanding of home care services and the unique needs of clients.
3. Exceptional organizational skills with a keen attention to detail.
4. Ability to manage multiple priorities effectively and adapt to changing circumstances.
5. Excellent communication and interpersonal skills, with a strong focus on customer service.
6. Proficient in scheduling software and Microsoft Office Suite.
7. Availability to participate in after-hour communications as needed.

Why Join Us?
Joining ComForCare Home Care means becoming part of a compassionate and dedicated team. We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful impact in the lives of our clients and their families.

If you are passionate about home care and have the skills to excel as a Home Care Scheduler, we invite you to apply today!

ComForCare Home Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment Type: Full-Time (In-Office)

Schedule: Monday - Friday, 8:30 AM - 4:30 PM with after-hour phone call/communication responsibilities*