Medical Scheduling Coordinator Primary Care

University of Maryland Medical System; Pasadena (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their team in a clerical support role. This position involves managing patient registrations, handling customer inquiries, and ensuring smooth operations within a busy clinical environment. The ideal candidate will have strong communication and customer service skills, with a focus on accuracy and efficiency. This role offers a chance to contribute to high-quality healthcare delivery while working in a supportive and collaborative atmosphere. If you are looking to make a difference in patient care and enjoy a dynamic work environment, this opportunity is perfect for you.

Qualifications

• 1 year of experience in call-center or customer service required.
• In-depth knowledge of work area for problem solving.

Responsibilities

• Perform clerical activities to support clinical operations.
• Manage customer inquiries and schedule appointments.

Skills

Customer Service Skills

Strong Communication Skills

Technical Knowledge

Computer Skills

Education

High School Diploma or GED

Job description

Company Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

• Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, and registration. Ensures that all providers schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to each patient visit.
  
  
  

Qualifications

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and triages all telephone calls utilizing procedures, policy manuals, knowledgebase and other reference materials to assist in answering customer (patients/providers/staff) inquiries and resolving customer issues.
• Performs basic registration of all patients for each appointment scheduled utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Forwards customer inquiries to providers and/or managers when specific, in-depth functional knowledge is required.
• Documents all customer inquiries, issues and transactions and performs follow up to ensure all documented issues have been addressed by the necessary staff member to ensure the customer’s needs have been met.
• Reviews all scheduled appointments for errors and works with peers to correct them prior to patients arrival.
  
  
  

Education And Experience

• High School Diploma or GED required
• One (1) year of experience in a call-center, or customer service related employment required
  
  
  

Knowledge, Skills And Abilities

• In-depth technical and administrative knowledge of work area and function
• Recognized as a resource within function for problem solving capabilities
• Strong communication skills at all levels – including written and oral
• Strong computer skills
• Strong customer service skills
  
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $17.68-$24.76
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide