Home Care Coordinator / Scheduler

ComForCare; Glen Burnie (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in home care is seeking a dedicated Home Care Scheduler to join their compassionate team. This role is crucial for ensuring that clients receive the care they need by effectively coordinating caregiver schedules. The ideal candidate will possess strong organizational and communication skills, along with a passion for exceptional customer service. You'll work in a supportive environment that values professional development and the well-being of both clients and caregivers. If you are ready to make a meaningful impact in the lives of others, this opportunity is perfect for you.

Qualifications

• Prior experience in home care scheduling is preferred.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Coordinate caregiver assignments based on client needs.
• Maintain an organized system for tracking schedules.
• Communicate effectively with caregivers and clients.

Skills

Organizational Skills

Customer Service

Communication Skills

Scheduling Software Proficiency

Interpersonal Skills

Education

Experience in Home Care Scheduling

Understanding of Home Care Services

Tools

Microsoft Office Suite

Scheduling Software

Job description

About Us:

At ComForCare Home Care, we are dedicated to providing high-quality, compassionate care to our clients. Our team is made up of skilled professionals who prioritize the well-being and comfort of those we serve. We are currently seeking a reliable and organized individual to join our team as a Home Care Scheduler.

Position Overview:

The Home Care Scheduler plays a vital role in coordinating and managing the scheduling of care visits for our clients. This position is responsible for aligning client needs with caregiver availability and ensuring optimal service delivery. The ideal candidate will have prior experience in home care scheduling and a passion for providing exceptional customer service.

Key Responsibilities:

1. Schedule and coordinate caregiver assignments to clients based on their individual needs and preferences while ensuring compliance with relevant regulations.
2. Maintain an organized system for tracking caregiver and client schedules, ensuring accurate and up-to-date information.
3. Communicate effectively with caregivers, clients, and family members to address any scheduling conflicts or changes in care plans.
4. Provide excellent customer service by responding to inquiries, resolving issues, and fostering positive relationships with caregivers and clients.
5. Assist in onboarding new caregivers by coordinating their schedules and training as needed.
6. Participate in regular team meetings to discuss scheduling strategies, challenges, and solutions.
7. Handle after-hour communication and on-call responsibilities, addressing urgent scheduling needs as they arise.
8. Collaborate with management to identify areas for improvement in scheduling processes and client care.

Qualifications:

1. Previous experience in home care scheduling or a related field is highly preferred.
2. Strong understanding of home care services and the unique needs of clients.
3. Exceptional organizational skills with a keen attention to detail.
4. Ability to manage multiple priorities effectively and adapt to changing circumstances.
5. Excellent communication and interpersonal skills, with a strong focus on customer service.
6. Proficient in scheduling software and Microsoft Office Suite.
7. Availability to participate in after-hour communications as needed.

Why Join Us?

Joining ComForCare Home Care means becoming part of a compassionate and dedicated team. We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful impact in the lives of our clients and their families.

If you are passionate about home care and have the skills to excel as a Home Care Scheduler, we invite you to apply today!

ComForCare Home Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment Type: Full-Time (In-Office)

Schedule: Monday - Friday, 8:30 AM - 4:30 PM with after-hour phone call/communication responsibilities*