Home Care Coordinator - Chinese/English Bilingual

PEOPLE CARE; New York (NY); On-site; USD 43,000 - 44,000; Full time

Job summary

People Care in Brooklyn, NY seeks a bilingual Chinese/English Home Care Coordinator for a full-time, on-site role. You will manage client cases, coordinate caregiver assignments, and ensure coverage and accurate EVV records.

The job requires Chinese/English fluency, strong communication, and experience with scheduling platforms. Responsibilities include matching clients with HHAs, maintaining records, and collaborating with clinical and billing teams to assure smooth operations.

Qualifications

• At least 1 year of experience in home care coordination, caregiver scheduling, or a related role.
• Fluency in Chinese (Mandarin or Cantonese) and English.
• Experience using HHAeXchange or a similar scheduling and EVV platform.
• Strong verbal and written communication skills in English for professional correspondence and documentation.
• Excellent organizational, time-management, and problem-solving skills.
• Ability to manage multiple client cases and competing priorities in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate records.
• Professional communication skills when working with clients, families, caregivers, and internal teams.
• Ability to work on-site at our Brooklyn office Monday through Friday.

Responsibilities

• Client Case Management & Service Coordination: Manage assigned client cases and coordinate services according to approved care needs.
• Match clients with appropriate Home Health Aides (HHAs) based on language requirements, location, availability, schedules, and client preferences.
• Maintain accurate client records, service authorizations, and case documentation.
• Communicate with clients and family members to address service needs and scheduling concerns.
• Caregiver Scheduling & Coverage: Monitor daily schedules, confirm next-day coverage, and fill open shifts as needed.
• Respond to caregiver call-outs, schedule changes, and no-call/no-show situations in accordance with company procedures.
• Coordinate replacement caregivers and communicate schedule updates to ensure continuity of care.
• HHAeXchange & EVV Management: Maintain accurate schedules and EVV records in HHAeXchange.
• Follow up on missed visits and resolve EVV discrepancies promptly.
• Ensure service records and related documentation are maintained according to company procedures.
• Communicate effectively in Chinese and English with clients, families, caregivers, and internal teams.

Skills

Bilingual Chinese/English

Strong communication

Organizational skills

Time management

Problem solving

Education

High school diploma

Tools

HHAeXchange

Job description

• Location 1649 61st Street,Brooklyn, NY, 11204,United States


• Base Pay $31.00 - $32.00 / Hour


• Employee Type Regular Full Time


• Required Degree High school


• Manage Others No

Description

Pay: $31.00–$32.00 per hour, based on experience
Location: Brooklyn, NY 11204 — On-site
Job Type: Full-Time, Non-Exempt
Schedule: Monday–Friday, 40 hours per week

About People Care

For 50 years, People Care has been providing home care services to patients and families throughout New York City and Long Island. Our mission is built on providing quality service and creating a positive experience for the people we serve, our caregivers, and our employees.

We are seeking a bilingual Chinese/English Home Care Coordinator to join our team in Brooklyn. This role supports clients enrolled in the DFTA/NYC Aging programs by coordinating caregiver assignments, managing daily schedules, and helping ensure reliable, uninterrupted home care services.

The ideal candidate is organized, proactive, and an effective communicator who can manage multiple client cases while working closely with clients, families, Home Health Aides (HHAs), and internal departments.

This is a full-time, fully on-site position. Remote and hybrid work arrangements are not available.

Key Responsibilities

Client Case Management & Service Coordination

Manage assigned client cases and coordinate services according to approved care needs.

Match clients with appropriate Home Health Aides (HHAs) based on language requirements, location, availability, schedules, and client preferences.

Maintain accurate client records, service authorizations, and case documentation.

Communicate with clients and family members to address service needs and scheduling concerns.

Caregiver Scheduling & Coverage

Monitor daily schedules, confirm next-day coverage, and fill open shifts as needed.

Respond to caregiver call-outs, schedule changes, and no-call/no-show situations in accordance with company procedures.

Coordinate replacement caregivers and communicate schedule updates to ensure continuity of care.

HHAeXchange & EVV Management

Maintain accurate schedules and Electronic Visit Verification (EVV) records in HHAeXchange.

Follow up on missed visits and resolve EVV discrepancies promptly.

Ensure service records and related documentation are maintained according to company procedures.

Communicate effectively in Chinese and English with clients, families, caregivers, and internal teams.

Collaborate with Clinical, Compliance, Billing, and Intake departments to resolve service-related issues and support smooth operations.

Identify opportunities to improve scheduling efficiency and service coordination.

Perform additional duties as assigned.

Qualifications

Required

At least 1 year of experience in home care coordination, caregiver scheduling, or a related role.

Fluency in Chinese (Mandarin or Cantonese) and English.

Experience using HHAeXchange or a similar scheduling and EVV platform.

Strong verbal and written communication skills in English for professional correspondence and documentation.

Excellent organizational, time-management, and problem-solving skills.

Ability to manage multiple client cases and competing priorities in a fast-paced environment.

Strong attention to detail and the ability to maintain accurate records.

Professional communication skills when working with clients, families, caregivers, and internal teams.

Ability to work on-site at our Brooklyn office Monday through Friday.

Preferred

Experience working with DFTA/NYC Aging programs.

Experience with NHTD, CDPAP, MLTC, or other government-funded and managed care programs.

Familiarity with the Sunset Park and Bensonhurst communities.

Work Schedule & Physical Requirements

Monday–Friday, 40 hours per week.

Fully on-site at 1649 61st Street, Brooklyn, NY 11204.

No remote or hybrid work arrangements available.

Requires extended computer use, frequent telephone communication, and the ability to manage multiple scheduling and documentation tasks throughout the workday.

People Care Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available to applicants and employees.