Home Care Coordinator

Castle Rock Home Care Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Opportunities for growth

Ongoing training

Job summary

Castle Rock Home Care Inc in New York City seeks a reliable Home Care Coordinator to manage in-home care services across NYC, ensuring compliance with NYSDOH regulations while supporting clients enrolled in Medicaid, private pay, and MLTC plans.

The role requires strong scheduling skills, knowledge of NYC home care operations, and the ability to work in a fast-paced, high-volume environment, coordinating HHAs and PCAs, maintaining Plans of Care, and serving as a liaison among clients, families,

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 1+ year experience in a NYC home care agency (LHCSA, CHHA, or MLTC environment strongly preferred).
• Strong knowledge of Medicaid home care services in NYC.
• Experience with scheduling high-volume cases and multiple borough coverage.
• Familiarity with EVV systems and home care software.
• Knowledge of UAS-NY is a plus.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) and Personal Care Aides (PCAs) across NYC boroughs.
• Manage cases involving Medicaid and MLTC-authorized hours.
• Maintain and update Plans of Care (POC) per physician and MLTC authorization.
• Serve as liaison between clients, families, caregivers, and MLTC case managers.
• Ensure compliance with HIPAA and NYS privacy laws.
• Monitor Electronic Visit Verification (EVV) for accuracy and compliance.
• Handle call-outs, emergency coverage, and last-minute schedule changes.
• Maintain accurate documentation for audits and NYS Department of Health inspections.
• Verify caregiver credentials and track in-service training requirements.
• Address client concerns, incident reports, and service issues promptly.

Skills

Scheduling

Communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

EVV systems

NYC home care software

Job description

We are seeking a reliable and detail-oriented Home Care Coordinator to manage in-home care services throughout New York City. The coordinator will ensure all services are delivered in compliance with New York State Department of Health regulations while supporting clients enrolled in Medicaid, private pay, and Managed Long-Term Care plans.

This role requires strong scheduling skills, knowledge of NYC home care operations, and the ability to work in a fast-paced, high-volume environment.

Key Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) and Personal Care Aides (PCAs) across NYC boroughs
• Manage cases involving Medicaid and MLTC-authorized hours
• Maintain and update Plans of Care (POC) per physician and MLTC authorization
• Serve as liaison between clients, families, caregivers, and MLTC case managers
• Ensure compliance with HIPAA and NYS privacy laws
• Monitor Electronic Visit Verification (EVV) for accuracy and compliance
• Handle call-outs, emergency coverage, and last-minute schedule changes
• Maintain accurate documentation for audits and New York State Department of Health inspections
• Verify caregiver credentials and track in-service training requirements
• Address client concerns, incident reports, and service issues promptly

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1+ year experience in a NYC home care agency (LHCSA, CHHA, or MLTC environment strongly preferred)
• Strong knowledge of Medicaid home care services in NYC
• Experience with scheduling high-volume cases and multiple borough coverage
• Familiarity with EVV systems and home care software
• Knowledge of UAS-NY is a plus

Skills & Competencies

• Strong multitasking and problem-solving skills
• Ability to work under pressure in a fast-paced NYC environment
• Excellent communication and coordination abilities
• Attention to detail and compliance-focused mindset
• Ability to manage frequent staffing changes and urgent needs

Work Environment

• Office-based role in NYC with occasional field coordination
• May require rotating on-call availability (evenings/weekends)
• Fast-paced, high-volume scheduling environment

Benefits

• Paid time off (sick leave in compliance with NYC law)
• Opportunities for growth within the agency
• Ongoing training and professional development