Patient Care Coordinator

Kaizen Lab Inc.; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Supportive team environment

Opportunity for growth in healthcare operations

Meaningful work impacting patient care

Job summary

Kaizen Lab Inc. is hiring a Patient Care Coordinator to ensure clients receive reliable home care services while maintaining operational accuracy. This role is pivotal in coordinating between clients and caregivers to manage schedules effectively.

Your responsibilities will include ensuring schedules are covered, managing urgent call-outs, and monitoring compliance with documentation standards. Ideal candidates have experience in healthcare coordination and are organized.

Qualifications

• Experience in healthcare coordination, scheduling, or case management preferred.
• Strong understanding of EVV requirements and visit verification processes.
• Ability to use scheduling systems and spreadsheets efficiently.

Responsibilities

• Coordinate and maintain caregiver schedules for client coverage.
• Communicate daily with clients, families, and caregivers.
• Manage call-outs and last-minute staffing changes.

Skills

Experience in home care

Hands-on experience with HHAeXchange (HHAx)

Strong communication skills

Bilingual English/Spanish

Job description

Overview

At All American Home Care, the Patient Care Coordinator ensures clients receive consistent, reliable home care services while maintaining compliance and operational accuracy. This role serves as the central point of coordination between clients and caregivers. You help ensure schedules are covered, documentation is accurate, supporting daily scheduling, coordination, and communication. If you are organized, detail-oriented, and comfortable working in a fast-paced healthcare environment, this role offers meaningful impact and operational responsibility.

What You’ll Do

• Coordinate and maintain caregiver schedules to ensure full client coverage

• Communicate daily with clients, families, caregivers, and other departments

• Manage call-outs and last-minute coverage changes with urgency

• Monitor open cases and assist with staffing adjustments

• Utilize HHAeXchange (HHAx) to manage schedules and visit records

• Monitor EVV (Electronic Visit Verification) compliance

• Correct missed punches and address visit verification issues in a timely manner

• Maintain accurate documentation in internal systems

• Ensure professionalism, confidentiality, and compliance at all times

What Winning Looks Like

• Schedules are covered and organized

• Call-outs are resolved quickly and professionally

• Communication is clear and proactive

• Documentation is accurate and up to date

• EVV records are accurate and compliant

• Clients and caregivers feel supported

• Schedules are covered consistently

• Communication is proactive and clear

What You Bring

• Experience in home care, healthcare coordination, scheduling, or case management (preferred)

• Hands-on experience with HHAeXchange (HHAx)

• Strong understanding of EVV requirements and visit verification processes

• Strong communication and problem-solving skills

• Ability to stay organized in a fast-paced environment

• Comfort using scheduling systems, spreadsheets and internal platforms

• Bilingual English/Spanish (a plus)

• Reliable, detail-oriented, and team-oriented mindset

Why Join All American Home Care

• Supportive team environment

• Opportunity for growth within healthcare operations

• Meaningful work that directly impacts patient care