Home Care Client Services Leader

All Ways Caring HomeCare; Bellingham (WA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Career growth opportunities

Job summary

All Ways Caring HomeCare is looking for a Client Service Manager to oversee quality care, customer service, and staff performance for our clients in the homecare setting. This role requires scheduling and supervisory experience, and a proactive, people-friendly approach to managing client and employee needs.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and builds positive relationships with clients, caregivers, and referral partners.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling

Supervisory experience

Customer service

Communication

Problem solving

Education

Associate or Bachelor's degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is looking for a Client Service Manager to oversee quality care, customer service, and staff performance for our clients in the homecare setting. This role requires scheduling and supervisory experience, and a proactive, people-friendly approach to managing client and employee needs.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and builds positive relationships with clients, caregivers, and referral partners.