Home Care Client Services Coordinator

CAREFULLY CARING HOME CARE AGENCY; Pennsylvania; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Opportunities for growth and promotion

Job summary

Carefully Caring Home Care Agency in Philadelphia, PA is seeking a full-time Client Services Case Manager to support day-to-day home care operations and ensure exceptional client and caregiver experiences.

The ideal candidate is highly organized, thrives in a fast-paced environment, handles a high volume of calls and documentation, assists with intake and insurance details, carries out wellness checks and in-home visits, and coordinates with supervisors to keep our office running smoothly.

Qualifications

• Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record.
• Must be fluent in English.
• Strong computer skills and working knowledge of Google Workspace products required.
• Strong organizational, typing, and documentation skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to maintain professionalism and confidentiality at all times.
• High School Diploma or equivalent required.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Provide excellent customer service to clients, caregivers, referral sources, and team members.
• Contact new clients and assist with intake and insurance-related information.
• Complete client wellness checks and periodic in-home visits.
• Document all client interactions and encounters within company systems.
• Maintain accurate electronic filing, documentation, and communication records.
• Assist with six-month client renewals and care plan updates.
• Monitor client satisfaction and ensure services are being provided appropriately.
• Support compliance efforts in accordance with state, federal, and company requirements.
• Work closely with supervisors and administrative staff to resolve client or caregiver concerns.
• Assist with tracking and maintaining client and caregiver documentation.
• Communicate with insurance companies regarding client information and service-related issues.
• Ensure clients are receiving authorized ADLs and IADLs listed within their care plans.
• Support general office operations and administrative tasks as needed.
• Participate in rotating paid weekend on-call coverage as needed.

Skills

Valid driver’s license

Fluent English

Google Workspace

Organizational skills

Multitasking

Communication skills

Documentation

Independent & team player

Confidentiality

Administrative experience

Education

High School Diploma or equivalent

Tools

Google Workspace

Job description

Carefully Caring Home Care Agency in Philadelphia, PA is seeking a full-time Client Services Case Manager to support day-to-day home care operations and ensure exceptional client and caregiver experiences.

The ideal candidate is highly organized, thrives in a fast-paced environment, handles a high volume of calls and documentation, assists with intake and insurance details, carries out wellness checks and in-home visits, and coordinates with supervisors to keep our office running smoothly.