Client Services Case Manager

CAREFULLY CARING HOME CARE AGENCY; Pennsylvania; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Opportunities for growth and promotion

Job summary

Carefully Caring Home Care Agency in Philadelphia, PA is seeking a full-time Client Services Case Manager to support day-to-day home care operations and ensure exceptional client and caregiver experiences.

The ideal candidate is highly organized, thrives in a fast-paced environment, handles a high volume of calls and documentation, assists with intake and insurance details, carries out wellness checks and in-home visits, and coordinates with supervisors to keep our office running smoothly.

Qualifications

• Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record.
• Must be fluent in English.
• Strong computer skills and working knowledge of Google Workspace products required.
• Strong organizational, typing, and documentation skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Ability to maintain professionalism and confidentiality at all times.
• High School Diploma or equivalent required.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Provide excellent customer service to clients, caregivers, referral sources, and team members.
• Contact new clients and assist with intake and insurance-related information.
• Complete client wellness checks and periodic in-home visits.
• Document all client interactions and encounters within company systems.
• Maintain accurate electronic filing, documentation, and communication records.
• Assist with six-month client renewals and care plan updates.
• Monitor client satisfaction and ensure services are being provided appropriately.
• Support compliance efforts in accordance with state, federal, and company requirements.
• Work closely with supervisors and administrative staff to resolve client or caregiver concerns.
• Assist with tracking and maintaining client and caregiver documentation.
• Communicate with insurance companies regarding client information and service-related issues.
• Ensure clients are receiving authorized ADLs and IADLs listed within their care plans.
• Support general office operations and administrative tasks as needed.
• Participate in rotating paid weekend on-call coverage as needed.

Skills

Valid driver’s license

Fluent English

Google Workspace

Organizational skills

Multitasking

Communication skills

Documentation

Independent & team player

Confidentiality

Administrative experience

Education

High School Diploma or equivalent

Tools

Google Workspace

Job description

Future Opening: Client Services Case Manager

Position Summary

Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.

The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.

A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently
• Provide excellent customer service to clients, caregivers, referral sources, and team members
• Contact new clients and assist with intake and insurance-related information
• Complete client wellness checks and periodic in-home visits
• Document all client interactions and encounters within company systems
• Maintain accurate electronic filing, documentation, and communication records
• Assist with six-month client renewals and care plan updates
• Monitor client satisfaction and ensure services are being provided appropriately
• Support compliance efforts in accordance with state, federal, and company requirements
• Work closely with supervisors and administrative staff to resolve client or caregiver concerns
• Assist with tracking and maintaining client and caregiver documentation
• Communicate with insurance companies regarding client information and service-related issues
• Ensure clients are receiving authorized ADLs and IADLs listed within their care plans
• Support general office operations and administrative tasks as needed
• Participate in rotating paid weekend on-call coverage as needed

Skills & Qualifications

• Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record
• Must be fluent in English
• Strong computer skills and working knowledge of Google Workspace products required
• Strong organizational, typing, and documentation skills
• Ability to communicate effectively both verbally and in writing
• Ability to multitask and work efficiently in a fast-paced environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Ability to maintain professionalism and confidentiality at all times
• High School Diploma or equivalent required
• Previous administrative home care experience preferred

Full-time employees may qualify for the following benefits:

• Paid time off
• Opportunities for growth and advancement

Additional Information

• Pay: $22–$25 per hour
• This position requires the use of your own vehicle for work-related responsibilities
• This is an in-person position within our office environment

Application Question(s)

Do you have a vehicle you are willing to use for work, along with a driver’s license and insurance?

Experience

• Working at an office of a home care agency: 1 year (Preferred)
• Administrative HHAeXchange system: 1 year (Preferred)
• Administrative home care: 1 year (Preferred)

ABOUT OUR AGENCY

Carefully Caring Home Care is a leading home care agency located in Philadelphia, PA. Founded by Rolanda Robinson, the company is a non-medical care service provider that offers Personal care assistance, light housekeeping, companion care, doctor’s visit, home, and community habilitation, to elderly and individuals with disabilities along with assisting with transportation services.

OUR MISSION

Our mission is to assist our patients in their homes in hopes of achieving the highest level of potential in their day to day activities.

We will commit to developing care services to help relieve suffering, improve patients health and promote patients wellness.

OUR VISION

At Carefully Caring Home Care our vision is to make a positive difference and create life changing possibilities.

OUR VALUES

Values guide who we are and what we stand for in every interaction. We will be passionate and care for others. We will always take ownership for our actions and set the bar high each and every day. We’ll set examples and be honest and truthful. We’ll be the difference. We’ll be committed to what we do and the difference we make. Together we can fulfill our mission one patient at a time.

Have you ever completed client intakes, wellness checks, or home visits? *

Have you worked in a home care agency or healthcare administrative setting before? *

Do you have experience using HHAeXchange or any other home care management software? *

Are you familiar with ADLs/IADLs and care plan requirements? *

Are you comfortable participating in rotating paid weekend on-call coverage? *

Referral code from a current employee If no code provided, add their name instead.