Home Care Client Experience Manager

CAREFULLY CARING HOME CARE AGENCY; Philadelphia (Philadelphia County); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

401(k)

Paid time off

Overtime pay

Opportunities for growth

Job summary

CAREFULLY CARING HOME CARE AGENCY is looking for a full-time Client Services Case Manager to join our administrative team in Philadelphia, PA. The position is vital for ensuring excellent client and caregiver experiences while managing day-to-day home care operations. Ideal candidates will be organized, able to handle multiple tasks, and possess strong communication skills.

Responsibilities include handling phone calls, assisting with client intake, documenting interactions, and ensuring compliance with care plans. Competitive salary offered along with benefits such as paid time off, 401(k), and opportunities for growth.

Qualifications

• Valid driver’s license, reliable vehicle, active insurance, and safe driving record required.
• Strong computer skills required for documentation and communication.
• Experience in administrative roles preferred.

Responsibilities

• Handle inbound and outbound phone calls professionally.
• Provide excellent customer service to clients and caregivers.
• Document all client interactions and maintain accurate records.
• Participate in rotating paid weekend on-call shifts.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Google Workspace

Job description

CAREFULLY CARING HOME CARE AGENCY is looking for a full-time Client Services Case Manager to join our administrative team in Philadelphia, PA. The position is vital for ensuring excellent client and caregiver experiences while managing day-to-day home care operations. Ideal candidates will be organized, able to handle multiple tasks, and possess strong communication skills.

Responsibilities include handling phone calls, assisting with client intake, documenting interactions, and ensuring compliance with care plans. Competitive salary offered along with benefits such as paid time off, 401(k), and opportunities for growth.