Client Services Case Manager

CAREFULLY CARING HOME CARE AGENCY; Philadelphia (Philadelphia County); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

401(k)

Paid time off

Overtime pay

Opportunities for growth

Job summary

CAREFULLY CARING HOME CARE AGENCY is looking for a full-time Client Services Case Manager to join our administrative team in Philadelphia, PA. The position is vital for ensuring excellent client and caregiver experiences while managing day-to-day home care operations. Ideal candidates will be organized, able to handle multiple tasks, and possess strong communication skills.

Responsibilities include handling phone calls, assisting with client intake, documenting interactions, and ensuring compliance with care plans. Competitive salary offered along with benefits such as paid time off, 401(k), and opportunities for growth.

Qualifications

• Valid driver’s license, reliable vehicle, active insurance, and safe driving record required.
• Strong computer skills required for documentation and communication.
• Experience in administrative roles preferred.

Responsibilities

• Handle inbound and outbound phone calls professionally.
• Provide excellent customer service to clients and caregivers.
• Document all client interactions and maintain accurate records.
• Participate in rotating paid weekend on-call shifts.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Google Workspace

Job description

Benefits:

401(k)

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Position Summary

Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.

The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.

A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently
• Provide excellent customer service to clients, caregivers, referral sources, and team members
• Contact new clients and assist with intake and insurance-related information
• Complete client wellness checks and periodic in-home visits
• Document all client interactions and encounters within company systems
• Maintain accurate electronic filing, documentation, and communication records
• Assist with six-month client renewals and care plan updates
• Monitor client satisfaction and ensure services are being provided appropriately
• Support compliance efforts in accordance with state, federal, and company requirements
• Work closely with supervisors and administrative staff to resolve client or caregiver concerns
• Assist with tracking and maintaining client and caregiver documentation
• Communicate with insurance companies regarding client information and service-related issues
• Ensure clients are receiving authorized ADLs and IADLs listed within their care plans
• Support general office operations and administrative tasks as needed
• Participate in rotating paid weekend on-call coverage as needed

Skills & Qualifications

• Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record
• Must be fluent in English
• Strong computer skills and working knowledge of Google Workspace products required
• Strong organizational, typing, and documentation skills
• Ability to communicate effectively both verbally and in writing
• Ability to multitask and work efficiently in a fast-paced environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Ability to maintain professionalism and confidentiality at all times
• High School Diploma or equivalent required
• Previous administrative home care experience preferred

Benefits

• Paid time off
• 401(k) retirement benefits
• Overtime pay
• Opportunities for growth and advancement

Additional Information

• Job Type: Full-Time
• Pay: $22-$25 per hour
• This position requires the use of your own vehicle for work-related responsibilities
• This is an in-person position within our office environment

Application Question(s)

Do you have a vehicle you are willing to use for work, along with a driver’s license and insurance?

Experience

• Working at an office of a home care agency: 1 year (Preferred)
• Administrative HHAeXchange system: 1 year (Preferred)
• Administrative home care: 1 year (Preferred)