Home Care Case Coordinator: Scheduling, Staffing & Care

UnitedHealth Group; Rocky Hill (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase plan

401k contribution

Job summary

UnitedHealth Group is seeking a Home and Community Based Services Case Coordinator to oversee services for a caseload of clients daily. You will interface with clients, families, and staff to ensure quality care and accurate records, while coordinating daily scheduling and staffing needs.

The role involves payroll/billing support, client visits, and ensuring compliance with program requirements, with minimal onsite supervision.

Qualifications

• Required Qualifications: High school education or equivalent; experience coordinating many activities at one time; experience utilizing customer service skills.

Responsibilities

• Coordinate daily client case scheduling, ensuring caregiver coverage and ongoing communication with clients and families.
• Manage staffing operations, including hiring, orientation, and on-call rotation.
• Assist with payroll, billing, and data accuracy by coordinating, entering, and auditing weekly payroll/billing and maintaining records.
• Conduct and support client consultations and on-site visits, monitoring customer satisfaction.
• Ensure compliance with company policies and program requirements, pay rate guidelines, overtime approvals, and incident reporting.

Skills

Customer service

Scheduling

Data entry

Coordination

Education

High school education or equivalent

Job description

UnitedHealth Group is seeking a Home and Community Based Services Case Coordinator to oversee services for a caseload of clients daily. You will interface with clients, families, and staff to ensure quality care and accurate records, while coordinating daily scheduling and staffing needs.

The role involves payroll/billing support, client visits, and ensuring compliance with program requirements, with minimal onsite supervision.