Scheduling Coordinator

UnitedHealth Group; Eau Claire (WI); On-site; Confidential; Full time

Job summary

UnitedHealth Group seeks a Home and Community Based Services Case Coordinator to oversee client services and staffing for a caseload. You will interface with clients, families, and staff to ensure quality delivery and assist in hiring, payroll, and billing, with minimal onsite supervision.

The role emphasizes staffing, scheduling, data entry, and maintaining accurate records while ensuring compliance and customer satisfaction in a fast-paced environment.

Qualifications

• High school education or equivalent.
• Experience coordinating many activities at one time.
• Experience utilizing customer service skills.
• Scheduling and data entry experience.

Responsibilities

• Coordinate daily client case scheduling with appropriate caregiver coverage.
• Manage staffing operations including hiring and orientation.
• Oversee payroll, billing, and maintain client/employee records.
• Conduct client consultations and on-site visits; monitor satisfaction.
• Ensure compliance with policies, program requirements, and guidelines.

Skills

Coordination of activities

Customer service experience

Education

High school education or equivalent

Job description

Explore opportunities with LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Home and Community Bases Services Case Coordinator, you will oversee the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. You will also be responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. As the Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.

Primary Responsibilities:

• Coordinate daily client case scheduling, ensuring appropriate caregiver coverage and ongoing communication with clients and families
• Manage staffing operations, including anticipating workforce needs, supporting hiring and orientation, and participating in on call rotation
• Oversee payroll, billing, and data accuracy by coordinating, entering, and auditing weekly payroll/billing and maintaining client and employee records
• Conduct and support client consultations, on site home and supervisory visits, and monitor customer satisfaction, escalating issues as needed
• Ensure compliance with company policies, state and funded program requirements, pay rate guidelines, overtime approvals, and incident reporting

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or equivalent
• Experience coordinating many activities at one time
• Experience utilizing customer service skills

Preferred Qualification:

• Scheduling and data entry experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.95 to $25.45 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.