Home Care Care Manager Assistant — Client Support Lead

Agency on Aging of South Central CT; North Haven (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with 3.5% match

12 paid holidays

Job summary

Agency on Aging of South Central Connecticut (AOASCC) in North Haven, CT, is seeking a Care Manager Assistant to join our Home Care Program. This full-time, hourly position focuses on client outreach, administrative support, and care coordination for older adults and individuals with disabilities who wish to remain independent at home.

Ideal candidates are organized, compassionate, and capable of handling a high volume of contacts with attention to timely documentation.

Qualifications

• Two to five years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in human services, social services, healthcare, aging services, care coordination, or a related setting preferred.
• Strong communication, organizational, and time-management skills.
• Ability to effectively manage a high volume of client contacts, follow-up responsibilities, and competing priorities.
• Strong attention to detail and ability to maintain timely and accurate documentation.
• Compassionate and professional approach when working with older adults, individuals with disabilities, caregivers, and families.
• Proficiency with Microsoft Office, including Outlook and Word.
• Ability to learn and effectively use electronic client-management systems.

Responsibilities

• Complete a minimum of 400 required monthly and quarterly client reviews each month by telephone or home visit, ensuring all contacts and outcomes are documented.
• When assigned responsibility for client satisfaction surveys, complete up to 350 client calls per month.
• Complete required follow-up resulting from client reviews, including confirming hospital or skilled nursing facility (SNF) admission and discharge dates, making appropriate referrals, and assisting with monitoring and adjusting client care plans with Care Manager approval.
• Maintain at least monthly contact with pending clients and assist them in navigating the funding-source application process for the Connecticut Home Care Program for Elders (CHCPE).
• Monitor and manage the DSS Memo Queue daily, identify the assigned Care Manager, and ensure appropriate notification and task delegation through the NOMMA client management system.
• Provide administrative and clerical support to Care Managers and program coordinators.
• Work collaboratively as a member of the Home Care team and provide backup support to other Care Manager Assistants, including coverage of the DSS Memo Queue.
• Perform other related duties as assigned.

Job description

Agency on Aging of South Central Connecticut (AOASCC) in North Haven, CT, is seeking a Care Manager Assistant to join our Home Care Program. This full-time, hourly position focuses on client outreach, administrative support, and care coordination for older adults and individuals with disabilities who wish to remain independent at home.

Ideal candidates are organized, compassionate, and capable of handling a high volume of contacts with attention to timely documentation.