Community First Choice Care Manager

Agency on Aging of South Central CT; Washington; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

PTO (vacation, sick, personal)

Flexible work arrangements

Mileage reimbursement

Professional development

EAP

Wellness programs

Job summary

Agency on Aging of South Central Connecticut (AOASCC) is seeking a Community First Choice Care Manager to support older adults and individuals with disabilities. This role focuses on developing, implementing, and monitoring person-centered care plans that promote independence and community living.

You will collaborate with clients, families, healthcare providers, and community partners to access essential services, adapt plans as needs change, and ensure compliant documentation and outcomes.

Qualifications

• Bachelor’s degree in Social Work, Nursing, Psychology, or related human services field.
• At least two years of experience in care management or similar role.

Responsibilities

• Conduct comprehensive assessments to inform individualized care plans.
• Develop, coordinate and monitor in-home and community-based services per CFC standards.
• Collaborate with healthcare providers, families, and community partners.
• Maintain accurate documentation of assessments and progress.

Skills

Interpersonal skills

Communication

Time management

Advocacy

Cultural humility

EHR proficiency

Education

Bachelors in Social Work

Tools

EHRs

Databases

Digital tools

Job description

Job Description

About Our Agency

The Agency on Aging of South Central Connecticut (AOASCC) is dedicated to empowering older adults, individuals with disabilities, and caregivers to live with independence, dignity, and purpose. As a leader in aging and disability services, AOASCC connects community members with critical supports—from care management and home- and community-based services to advocacy, health promotion, and caregiver resources. Our team is committed to person-centered practices, equity, and strengthening the well-being of the communities we serve. Joining AOASCC means becoming part of a mission-driven organization that values compassion, collaboration, and continuous improvement.

About the Role

The Community First Choice (CFC) Care Manager plays a vital role in supporting individuals who need assistance to live safely and independently in their homes and communities. This position is responsible for developing, implementing, and monitoring individualized, person-centered care plans that follow CFC program guidelines and promote dignity, autonomy, and successful community living.

The Care Manager collaborates with clients, families, healthcare providers, and community partners to coordinate access to essential services. Through ongoing assessment and monitoring, the Care Manager ensures that care plans remain responsive as client needs change. This position directly enhances quality of life for older adults and individuals with disabilities by fostering independence and community integration.

Minimum Qualifications

• Bachelor’s degree in Social Work, Nursing, Psychology, or a related human services field
• At least two years of experience in care management, case management, or a similar role in social services or healthcare
• Knowledge of Community First Choice (CFC) program guidelines and related state/federal regulations
• Strong understanding of community-based resources and social service systems
• Valid driver’s license and reliable transportation for home and community visits

Key Responsibilities

• Conduct comprehensive assessments of clients’ physical, behavioral, emotional, and social needs to inform individualized care plans
• Develop, coordinate, and monitor in-home and community-based services in alignment with CFC program standards
• Collaborate with healthcare providers, community agencies, and family members to ensure seamless service delivery
• Maintain accurate, timely documentation of assessments, care plans, and client progress in accordance with regulatory requirements
• Educate clients and families about program rights, available resources, and self-advocacy
• Identify gaps in services and advocate for clients to receive appropriate supports
• Participate in interdisciplinary team meetings to evaluate client progress and adjust care goals as needed
• Ensure compliance with agency policies, program guidelines, and professional ethical standards

Skills & Competencies

Successful Care Managers demonstrate:

• Strong interpersonal and communication skills
• Critical thinking and problem-solving abilities
• Excellent organization and time management, with the ability to manage multiple cases
• Thorough knowledge of community resources and social service systems
• Advocacy skills and commitment to person-centered care
• Proficiency with EHRs, databases, and digital tools
• Cultural humility and the ability to work effectively with diverse populations

Benefits

AOASCC offers a comprehensive and competitive benefits package designed to support employee well-being, work-life balance, and professional growth. Benefits typically include:

• Health, dental, and vision insurance
• Employer-sponsored retirement plan with agency contributions
• Generous paid time off (PTO) including vacation, sick leave, personal time, and paid holidays
• Flexible work arrangements, including hybrid scheduling for eligible positions
• Mileage reimbursement for required travel
• Professional development opportunities, including trainings, workshops, and continuing education support
• Employee Assistance Program (EAP) and wellness initiatives
• Supportive, mission-driven work environ