Care Manager Assistant

Agency on Aging of South Central Connecticut; North Haven (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance – Company-paid

Disability coverage – short & long

401(k) with 3.5% match

Employee Assistance Program

Paid time off

12 paid holidays + floating holiday

Job summary

Agency on Aging of South Central Connecticut is seeking a Care Manager Assistant for our Home Care Program in North Haven, CT. This full-time role supports Care Managers with client outreach, administrative tasks, and care coordination to help older adults and individuals with disabilities stay safely at home.

The ideal candidate is organized, compassionate, and detail-oriented, able to handle a high volume of contacts with solid Microsoft Office skills and comfort with electronic

Qualifications

• Two to five years of related experience and/or training.
• Experience in human services, social services, healthcare, aging services, care coordination, or a related setting preferred.
• Strong communication, organizational, and time-management skills.
• Ability to effectively manage a high volume of client contacts, follow-up responsibilities, and competing priorities.
• Strong attention to detail and ability to maintain timely and accurate documentation.
• Compassionate and professional approach when working with older adults, individuals with disabilities, caregivers, and families.
• Proficiency with Microsoft Office, including Outlook and Word.
• Ability to learn and effectively use electronic client-management systems.

Responsibilities

• Complete a minimum of 400 required monthly and quarterly client reviews each month by telephone or home visit, ensuring all contacts and outcomes are documented in the client record.
• When assigned responsibility for client satisfaction surveys, complete up to 350 client calls per month.
• Complete follow-up from client reviews, including hospital/SNF admission dates, referrals, and care plan adjustments with Care Manager approval.
• Maintain at least monthly contact with pending clients and assist them in navigating CHCPE funding applications.
• Monitor and manage the DSS Memo Queue daily, and ensure notifications and task delegation through the NOMMA system.
• Provide administrative support to Care Managers and program coordinators.
• Work collaboratively as a member of the Home Care team and cover the DSS Memo Queue as needed.
• Perform other related duties as assigned.

Skills

Communication skills

Organizational skills

Time-management

Microsoft Office

Electronic client-management systems

Two to five years experience

Human services experience

Tools

Outlook

Word

NOMMA

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Care Manager Assistant

Full time Hourly

Care Manager Assistant – Home Care Program

Agency on Aging of South Central Connecticut (AOASCC)
North Haven, CT
Full-Time | Monday–Friday

About AOASCC

TheAgency on Aging of South Central Connecticut (AOASCC) is a nonprofit organization dedicated to helping older adults, individuals with disabilities, and caregivers remain independent, connected, and supported in their communities.

Located in North Haven, CT, AOASCC offers a welcoming and inclusive work environment where employees have the opportunity to make a meaningful difference in the lives of the individuals and families we serve.

Why Join AOASCC?

We offer a comprehensive benefits package and a work schedule that supports work-life balance, including:

• Monday–Friday schedule withno nights, weekends, or holidays
• Medical, dental, and vision insurance
• Company-paid life insurance
• Short- and long-term disability coverage
• 403(b) retirement plan with a3.5% company match after six months
• Employee Assistance Program (EAP)
• Generous paid time off
• 12 paid holidays, plus one floating holiday after one year of employment
• Convenient payroll through direct deposit

Position Summary

AOASCC is seeking aCare Manager Assistant to join our Home Care Program team.

The Care Manager Assistant provides client outreach, administrative support, and care coordination assistance to Care Managers serving older adults and individuals with disabilities who wish to remain safely and independently in their homes.

This position is ideal for someone who is organized, compassionate, detail-oriented, and comfortable managing a high volume of client outreach and follow-up.

Key Responsibilities

• Complete a minimum of400 required monthly and quarterly client reviews each month by telephone or home visit, ensuring all contacts and outcomes are accurately documented in the client record in accordance with established documentation requirements.
• When assigned responsibility for client satisfaction surveys, complete up to350 client calls per month.
• Complete required follow-up resulting from client reviews, including confirming hospital or skilled nursing facility (SNF) admission and discharge dates, making appropriate referrals, and assisting with monitoring and adjusting client care plans with Care Manager approval.
• Maintain at least monthly contact with pending clients and assist them in navigating the funding-source application process for the Connecticut Home Care Program for Elders (CHCPE).
• Monitor and manage theDSS Memo Queue daily, identify the assigned Care Manager, and ensure appropriate notification and task delegation through the NOMMA client management system.
• Provide administrative and clerical support to Care Managers and program coordinators.
• Work collaboratively as a member of the Home Care team and provide backup support to other Care Manager Assistants, including coverage of the DSS Memo Queue.
• Perform other related duties as assigned.

Qualifications

• Two to five years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in human services, social services, healthcare, aging services, care coordination, or a related setting preferred.
• Strong communication, organizational, and time-management skills.
• Ability to effectively manage a high volume of client contacts, follow-up responsibilities, and competing priorities.
• Strong attention to detail and ability to maintain timely and accurate documentation.
• Compassionate and professional approach when working with older adults, individuals with disabilities, caregivers, and families.
• Proficiency with Microsoft Office, including Outlook and Word.
• Ability to learn and effectively use electronic client-management systems.

Agency on Aging of South Central Connecticut is an Equal Opportunity Employer. AOASCC is committed to providing equal employment opportunities to all qualified applicants and employees.