Care Manager Assistant — Home Care Coordination

Agency-On-Aging-of-South-Central-C; North Haven (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Agency on Aging of South Central Connecticut (AOASCC) in North Haven, CT, is hiring a Care Manager Assistant for our Home Care Program. The role supports care managers with client outreach, administrative tasks, and coordination to help older adults and individuals with disabilities remain safely at home.

The position emphasizes organization, compassion, and detail orientation, handling high volumes of outreach and follow-up.

Qualifications

• Two to five years of related experience and/or training.
• Experience in human services, social services, healthcare, aging services, care coordination, or a related setting preferred.
• Strong communication, organizational, and time-management skills.
• Proficiency with Microsoft Office, including Outlook and Word.
• Ability to learn and effectively use electronic client-management systems.

Responsibilities

• Complete a minimum of 400 required monthly and quarterly client reviews each month by telephone or home visit, documented in the client record.
• Complete up to 350 client calls per month for client satisfaction surveys, if assigned.
• Follow up on reviews, including hospital/SNF admission and discharge dates, referrals, and care plan adjustments with supervisor approval.
• Maintain monthly contact with pending clients and assist with CHCPE funding-source applications.
• Monitor the DSS Memo Queue daily, identify the assigned Care Manager, and notify/delegate tasks in NOMMA.
• Provide administrative and clerical support to Care Managers and program coordinators.
• Collaborate as part of the Home Care team and cover the DSS Memo Queue as needed.
• Perform other related duties as assigned.

Skills

Experience (2-5 yrs)

Communication

Organization

Time management

MS Office

EMR systems

Tools

MS Outlook

Word

Job description

Agency on Aging of South Central Connecticut (AOASCC) in North Haven, CT, is hiring a Care Manager Assistant for our Home Care Program. The role supports care managers with client outreach, administrative tasks, and coordination to help older adults and individuals with disabilities remain safely at home.

The position emphasizes organization, compassion, and detail orientation, handling high volumes of outreach and follow-up.