Care Manager Assistant — Mon–Fri Home Care with Impact

Agency on Aging of South Central Connecticut; North Haven (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance – Company-paid

Disability coverage – short & long

401(k) with 3.5% match

Employee Assistance Program

Paid time off

12 paid holidays + floating holiday

Job summary

Agency on Aging of South Central Connecticut is seeking a Care Manager Assistant for our Home Care Program in North Haven, CT. This full-time role supports Care Managers with client outreach, administrative tasks, and care coordination to help older adults and individuals with disabilities stay safely at home.

The ideal candidate is organized, compassionate, and detail-oriented, able to handle a high volume of contacts with solid Microsoft Office skills and comfort with electronic

Qualifications

• Two to five years of related experience and/or training.
• Experience in human services, social services, healthcare, aging services, care coordination, or a related setting preferred.
• Strong communication, organizational, and time-management skills.
• Ability to effectively manage a high volume of client contacts, follow-up responsibilities, and competing priorities.
• Strong attention to detail and ability to maintain timely and accurate documentation.
• Compassionate and professional approach when working with older adults, individuals with disabilities, caregivers, and families.
• Proficiency with Microsoft Office, including Outlook and Word.
• Ability to learn and effectively use electronic client-management systems.

Responsibilities

• Complete a minimum of 400 required monthly and quarterly client reviews each month by telephone or home visit, ensuring all contacts and outcomes are documented in the client record.
• When assigned responsibility for client satisfaction surveys, complete up to 350 client calls per month.
• Complete follow-up from client reviews, including hospital/SNF admission dates, referrals, and care plan adjustments with Care Manager approval.
• Maintain at least monthly contact with pending clients and assist them in navigating CHCPE funding applications.
• Monitor and manage the DSS Memo Queue daily, and ensure notifications and task delegation through the NOMMA system.
• Provide administrative support to Care Managers and program coordinators.
• Work collaboratively as a member of the Home Care team and cover the DSS Memo Queue as needed.
• Perform other related duties as assigned.

Skills

Communication skills

Organizational skills

Time-management

Microsoft Office

Electronic client-management systems

Two to five years experience

Human services experience

Tools

Outlook

Word

NOMMA

Job description

Agency on Aging of South Central Connecticut is seeking a Care Manager Assistant for our Home Care Program in North Haven, CT. This full-time role supports Care Managers with client outreach, administrative tasks, and care coordination to help older adults and individuals with disabilities stay safely at home.

The ideal candidate is organized, compassionate, and detail-oriented, able to handle a high volume of contacts with solid Microsoft Office skills and comfort with electronic