Home Broadband Installer & Troubleshooter

Comcast Corporation; Portsmouth (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Company holidays

Discounted cable services

Paid training

Quarterly bonuses

Job summary

Comcast Corporation in Portsmouth, NH is seeking an entry‑level broadband installation technician to install and troubleshoot voice, video and data services in customers’ homes and neighborhoods. You will perform residential installations, diagnose issues from the network to customer equipment, and support basic home networks while documenting work and maintaining safety standards.

The role requires flexible schedules, including nights, weekends, holidays, and occasional overtime.

Qualifications

• High school diploma or GED required (if applicable).
• Relevant work experience preferred.
• Willingness to complete required training and certifications.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast Corporation in Portsmouth, NH is seeking an entry‑level broadband installation technician to install and troubleshoot voice, video and data services in customers’ homes and neighborhoods. You will perform residential installations, diagnose issues from the network to customer equipment, and support basic home networks while documenting work and maintaining safety standards.

The role requires flexible schedules, including nights, weekends, holidays, and occasional overtime.