Home-Based Wide-Format Technician | 50% Travel & Training

Pacific Office Automation Inc.; Portland (OR); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off (PTO)

Vehicle provided for business/personal

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires about 50% travel, mainly in the Central and Eastern regions.

You will install, service, and train customers on wide format production equipment, software, and color workflows. The ideal candidate has 2–6 years of field service experience, hands-on repair skills, and familiarity with Canon wide format printers.

Qualifications

• 2–6 years minimum field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure equipment is operating properly.
• Manage and coordinate upcoming installations, including site readiness requirements (power, forklift scheduling, RIP software compatibility).
• Provide high-quality technical support by completing service calls per company standards and agreements.
• Assist customers with equipment-related questions and guidance on color management and production workflows.
• Develop knowledge of Onyx software and RIP systems to support customer print production environments.
• Participate in ongoing training programs to stay current on products, software, and service procedures.

Skills

Wide format equipment

Canon equipment

Onyx RIP

Windows OS

Customer service

Travel 50%

Driver's license

Independent from home office

Networking knowledge

Tools

Onyx RIP software

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires about 50% travel, mainly in the Central and Eastern regions.

You will install, service, and train customers on wide format production equipment, software, and color workflows. The ideal candidate has 2–6 years of field service experience, hands-on repair skills, and familiarity with Canon wide format printers.