Remote Wide-Format Service Technician — 50% Travel

Pacific Office Automation Inc.; Utah; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

PTO / Vacation / Sick Leave

FSA/HSA

Company vehicle provided for business

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. The role is home-based and requires travel about 50% of the time, mainly in the Central and Eastern regions.

You will diagnose, repair, upgrade, and install wide format print equipment, provide on-site and phone support, and train customer operators. The ideal candidate is self-motivated with strong customer service skills and technical knowledge of Onyx RIP workflows.

Qualifications

• 2-6 years minimum of relevant field service experience.
• Experience servicing and repairing wide format equipment and related technology.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.
• Strong computer and networking knowledge.
• Excellent customer service and communication skills.
• Strong mechanical, electrical, and troubleshooting abilities.
• Strong working knowledge of Windows operating systems and related applications.
• Highly motivated with the ability to work independently from a home office environment.
• Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
• Must possess a valid driver's license with a clean driving record.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations are met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Field service experience

Wide format repair

Canon equipment knowledge

Onyx RIP workflows

Windows operating systems

Networking knowledge

Customer service

Travel readiness

Tools

Canon wide format hardware

Onyx software

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. The role is home-based and requires travel about 50% of the time, mainly in the Central and Eastern regions.

You will diagnose, repair, upgrade, and install wide format print equipment, provide on-site and phone support, and train customer operators. The ideal candidate is self-motivated with strong customer service skills and technical knowledge of Onyx RIP workflows.