Home-Based Member Services Representative

AIL; Ann Arbor (MI); Remote; USD 18,000 - 55,000; Full time

Benefits offered by this job

Collaborative team environment

Renewal-based income growth

Weekly pay based on performance

Full licensing and training support

Inbound-only client interest — never

Monthly and quarterly bonuses

Fully remote with a flexible schedule

Defined growth path into leadership

3% equity opportunity for eligible

Job summary

AO Globe Life, a remote-first company, is expanding its team for graduates in business, marketing, or communications. You will engage clients virtually, build relationships, and guide them through enrollment with training and mentorship.

The role offers licensing support, performance-based weekly pay, and opportunities for growth within a flexible, fully remote environment. This opportunity is nationwide in the United States, with no hourly or salaried compensation and a focus on

Qualifications

• Strong communication and interpersonal skills.
• Customer service or consultative experience is a plus, not required.
• Able to obtain any necessary professional licensing, where applicable.
• Eligible to work in the United States.
• Organized, self-motivated, and comfortable working independently.
• Comfortable in virtual meetings and using digital tools.
• A Windows laptop or PC, webcam, and dependable internet.
• A heart for helping people and supporting a purpose-driven mission.

Responsibilities

• Cultivate long-term client relationships.
• Meet with clients virtually over Zoom to discuss their needs.
• Deliver high-quality, client-focused service.
• Keep digital records accurate and manage timely follow-up.
• Help clients explore supplemental benefit options tailored to their needs.
• Walk clients through enrollment clearly and professionally.
• Participate in ongoing mentorship, professional development, and team training.

Skills

Communication skills

Customer service

Independent work

Virtual meetings

Job description

AO Globe Life is expanding our remote team and currently hiring. This opportunity suits recent or soon-to-be graduates in business, marketing, or communications, along with anyone who enjoys working in a people-focused, service-driven environment. With full training, inbound client leads, and an established mentorship program, you can build a long-term, meaningful career from anywhere in the U.S.

Key Responsibilities

• Cultivate long-term client relationships
• Meet with clients virtually over Zoom to discuss their needs
• Deliver high-quality, client-focused service
• Keep digital records accurate and manage timely follow-up
• Help clients explore supplemental benefit options tailored to their needs
• Walk clients through enrollment clearly and professionally
• Participate in ongoing mentorship, professional development, and team training

Qualifications

• Strong communication and interpersonal skills
• Prior customer service or consultative experience is a plus, not required
• Able to obtain any necessary professional licensing, where applicable
• Eligible to work in the United States
• Organized, self-motivated, and comfortable working independently
• Comfortable in virtual meetings and using digital tools
• A Windows laptop or PC, webcam, and dependable internet
• A heart for helping people and supporting a purpose-driven mission

What We Offer

• A collaborative, people-first team environment
• Renewal-based income growth opportunities
• Weekly pay based on performance
• Full licensing and training support included
• Inbound-only client interest — never cold calling
• Monthly and quarterly performance bonuses
• Fully remote with a flexible schedule
• Defined growth path into leadership
• 3% equity opportunity for eligible team members

About AO Globe Life

For more than 70 years, AO Globe Life has served union members, credit union clients, and veterans nationwide by providing supplemental benefits that help protect working families. As a remote-first organization, we are committed to integrity, flexibility, and empowering our team members to build meaningful careers.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.