Holistic Resident Services Specialist

Automatic Data Processing, Inc.; Baltimore (MD); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HRA for eligible employees

Employer-paid life insurance

Employer-paid short- and long-term-dis

Health and dependent care FSA

Job summary

Affordable Homes & Communities (AHC) is seeking a compassionate Resident Engagement Specialist, Social Services to connect residents with resources, support housing stability, and coordinate programs that promote health, wellness, and community engagement.

In this full-time role you will provide holistic case management, build partnerships with local service providers, document outcomes, and help residents access services to thrive. Flexibility required; some evenings/weekends.

Qualifications

• Bachelor's degree in social work or relevant discipline; MSW preferred.
• Minimum 2 years of case management experience.
• Cross-cultural competency and commitment to racial justice.
• Baseline knowledge of trauma and trauma-informed practices.
• Ability to work in a fast-paced, diverse environment.
• Adaptability to changing priorities.
• Strong organizational skills in communications, program planning, data collection, and reporting.
• Proficiency in Microsoft Office; database experience preferred.
• Spanish, Amharic, or other relevant second language fluency is strongly preferred.

Responsibilities

• Connect residents with community resources.
• Coordinate and implement social, community-building, health, and educational services and programs.
• Provide holistic and trauma-informed case management services.
• Focus on eviction prevention and housing stability.
• Identify resident needs and strengths, prioritizing workshops and programs accordingly.
• Maintain positive communication with residents.
• Build partnerships with local Department of Human Services and community partners.
• Supervise Coordinator and volunteers.
• Documentation requirements: utilize appropriate documentation system to track all work done with residents.
• Completes all required paperwork with all residents who want to utilize the Service Coordination program.
• Completes Management Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
• Submits Semi-Annual Performance Reports to HUD in order to maintain funding.

Skills

Cross-cultural competency

Trauma-informed practices

Organizational skills

Adaptability

Communication skills

Data collection & reporting

Education

Bachelor's degree in social work or relevant discipline

MSW preferred

Tools

Microsoft Office

Database experience

Job description

Affordable Homes & Communities (AHC) is seeking a compassionate Resident Engagement Specialist, Social Services to connect residents with resources, support housing stability, and coordinate programs that promote health, wellness, and community engagement.

In this full-time role you will provide holistic case management, build partnerships with local service providers, document outcomes, and help residents access services to thrive. Flexibility required; some evenings/weekends.