Resident Engagement Specialist, Social Services

Affordable Homes & Communities (AHC); Baltimore (MD); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer/ 

Paid federal holidays and vacation

Job summary

Affordable Homes & Communities (AHC) seeks a compassionate Resident Engagement Specialist to connect residents with essential resources, support housing stability, and coordinate programs that promote health, wellness, and community engagement. You will provide holistic case management and build partnerships with local service providers.

The role requires trauma-informed practices, strong organizational skills, and the ability to work in a fast-paced, diverse environment.

Qualifications

• Bachelor’s degree in social work or relevant discipline; MSW preferred.
• Minimum 2 years of case management experience.
• Cross-cultural competency and commitment to racial justice.
• Baseline knowledge of trauma and trauma-informed practices.
• Ability to work in a fast-paced, diverse environment.
• Adaptability to changing priorities. Strong organizational skills in communications, program planning, data collection, and reporting.
• Proficiency in Microsoft Office; database experience preferred.
• Spanish, Amharic, or other relevant second language fluency is strongly preferred.

Responsibilities

• Connect residents with community resources and services.
• Coordinate and implement social, health, education, and community-building programs.
• Provide holistic, trauma-informed case management.
• Focus on eviction prevention and housing stability.
• Identify resident needs and strengths; tailor workshops and programs.
• Maintain positive communication with residents and partners.
• Supervise coordinators and volunteers; document all work.
• Submit required paperwork and monitoring reports to HUD.

Skills

Case management

Trauma-informed approach

Cross-cultural competency

Program planning

Data collection

Communication skills

Spanish language

Amharic language

Adaptability

Education

Bachelor’s degree in social work

MSW preferred

Tools

Microsoft Office

Database systems

Reporting tools

Job description

Background

AHC is a non-profit affordable housing developer and service provider with offices in Baltimore, Maryland, and Arlington, Virginia. Our growing portfolio of 54 multifamily rental communities provides over 8,300 homes in the District of Columbia, Maryland, and Virginia.

Mission:

At Affordable Homes & Communities, our residents are at the heart of all we do. AHC builds opportunities by creating quality homes with holistic resident services. We drive change through innovation, genuine partnerships, and responsible investment.

Resident Services Goal

Transformational Engagement - Build and sustain healthy, beautiful, and equitable communities with our residents to open doors through which they can create homes, neighborhoods, and the lives they want to live. The four cornerstones of Resident Services programming are Education, Economic Mobility, Health & Wellness, and Community Engagement.

Position Summary

AHC is seeking a compassionate and community-focused Resident Engagement Specialist, Social Services to connect residents with essential resources, support housing stability, and coordinate programs that promote health, wellness, and community engagement. In this role, you will provide holistic and trauma-informed case management, build partnerships with local service providers, and help residents access the support they need to achieve their goals and thrive.

Hours: Full Time, 40 hrs./week, Monday- Friday, Evenings & some Weekends

Duties and Responsibilities:

• Connect residents with community resources.
• Coordinate and implement social, community-building, health, and educational services and programs.
• Provide holistic and trauma-informed case management services.
• Focus on eviction prevention and housing stability.
• Identify resident needs and strengths, prioritizing workshops and programs accordingly.
• Maintain positive communication with residents.
• Build partnerships with local Department of Human Services and community partners.
• Supervise Coordinator and volunteers.
• Documentation requirements:
• Utilize appropriate documentation system to track all work done with residents
• Completes all required paperwork with all residents who want to utilize the Service Coordination program.
• Completes Management Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation.
• Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property.

Qualifications:

• Bachelor’s degree in social work or relevant discipline; MSW preferred.
• Minimum 2 years of case management experience.
• Cross-cultural competency and commitment to racial justice.
• Baseline knowledge of trauma and trauma-informed practices
• Ability to work in a fast-paced, diverse environment.
• Adaptability to changing priorities.Strong organizational skills in communications, program planning, data collection, and reporting.
• Proficiency in Microsoft Office; database experience preferred.
• Spanish, Amharic, or other relevant second language fluency is strongly preferred.

Working at AHC:

The Resident Services Team may work remotely on Fridays. Flexibility is required to meet programming needs outside normal business hours.

AHC offers a comprehensive benefits package that includes medical, dental, and vision coverage; a health reimbursement account (HRA) for eligible employees; employer-paid life insurance; employer-paid short- and long-term disability coverage; health and dependent care flexible spending accounts (FSA); a 403(b) retirement plan with employer matching and discretionary contributions; voluntary benefits such as pet insurance, life and AD&D, identity theft, and legal coverage; transit and cellphone stipends; free parking; mental health support including an Employee Assistance Program (EAP); paid federal holidays, including time off during Christmas week; paid vacation and sick leave; and professional development opportunities.

AHC is a drug-free workplace. Employment is contingent upon successful completion of a background check and drug screening.

AHC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state and local law.

Learn more about AHC by visiting our website at www.ahcinc.org