Holiday Gift Experience Ambassador

Macy's; Culver City (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador who connects with customers and shares vendor product knowledge to upsell and broaden client relationships. You will act as the expert for the brands you represent and relay customer needs to leadership and vendor teams, while executing strategic merchandising initiatives.

Full-time colleagues are typically scheduled 30 or more hours per week; hours vary with business needs. Macy's offers competitive pay, health coverage, a 401(k) match, paid time off and holidays.

Qualifications

• This role requires minimum 1 year of selling or retail experience.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between vendors, personal stylists, and store leadership
• Ensure sales floor is neat, signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Plan and lead customer-facing vendor-sponsored events with vendor partnership
• Be proficient in Macy's POS systems and devices to wrap up sales
• Foster an environment of acceptance and respect with colleagues, customers, and communities

Skills

Customer service

Upselling

Merchandising

Relationship building

Job description

Macy's is seeking an Ambassador who connects with customers and shares vendor product knowledge to upsell and broaden client relationships. You will act as the expert for the brands you represent and relay customer needs to leadership and vendor teams, while executing strategic merchandising initiatives.

Full-time colleagues are typically scheduled 30 or more hours per week; hours vary with business needs. Macy's offers competitive pay, health coverage, a 401(k) match, paid time off and holidays.