Holiday Box Office Rep (Temp) – A Christmas Carol

Dallas Theater Center; Dallas (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Dallas Theater Center in Dallas seeks a Temporary Holiday Box Office Representative to assist with ticket sales, exchanges, and customer service during the busy holiday season, focusing on A Christmas Carol. You will work with the Box Office team to provide friendly patron support via phone, email, and in person, handling transactions accurately in our ticketing system and ensuring records are precise.

Training begins as soon as possible and the assignment continues through the final performance

Qualifikationen

• Previous customer service, retail, hospitality, or Box Office experience preferred but not required.
• Flexible availability including evenings, weekends, and holiday shifts.
• Experience with ticketing systems (Tessitura or similar) is helpful but not required.

Aufgaben

• Provide friendly, professional customer service to patrons by phone, email, and other Box Office channels.
• Process ticket purchases, exchanges, and other transactions using the box office system.
• Answer questions about performance dates, seating options, pricing, discounts, and promotions.
• Assist patrons with ticket delivery, mobile tickets, and account-related questions.
• Resolve patron concerns promptly and elevate issues when needed.
• Support ticket sales and patron communications for A Christmas Carol and other productions.
• Maintain accurate patron records and follow procedures for payments, exchanges, refunds, and information.
• Collaborate with Box Office staff to ensure a smooth, welcoming patron experience.

Kenntnisse

Customer service

Communication

Computer skills

Attention to detail

Multitasking

Dependability

Punctuality

Teamwork

Patron relations

Professionalism

Ausbildung

Customer service experience

Experience with Tessitura or CRM

Tools

Ticketing system

Jobbeschreibung

Dallas Theater Center in Dallas seeks a Temporary Holiday Box Office Representative to assist with ticket sales, exchanges, and customer service during the busy holiday season, focusing on A Christmas Carol. You will work with the Box Office team to provide friendly patron support via phone, email, and in person, handling transactions accurately in our ticketing system and ensuring records are precise.

Training begins as soon as possible and the assignment continues through the final performance