Temporary Holiday Box Office Representative

Dallas Theater Center; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Dallas Theater Center in Dallas seeks a Temporary Holiday Box Office Representative to assist with ticket sales, exchanges, and customer service during the busy holiday season, focusing on A Christmas Carol. You will work with the Box Office team to provide friendly patron support via phone, email, and in person, handling transactions accurately in our ticketing system and ensuring records are precise.

Training begins as soon as possible and the assignment continues through the final performance

Qualifications

• Previous customer service, retail, hospitality, or Box Office experience preferred but not required.
• Flexible availability including evenings, weekends, and holiday shifts.
• Experience with ticketing systems (Tessitura or similar) is helpful but not required.

Responsibilities

• Provide friendly, professional customer service to patrons by phone, email, and other Box Office channels.
• Process ticket purchases, exchanges, and other transactions using the box office system.
• Answer questions about performance dates, seating options, pricing, discounts, and promotions.
• Assist patrons with ticket delivery, mobile tickets, and account-related questions.
• Resolve patron concerns promptly and elevate issues when needed.
• Support ticket sales and patron communications for A Christmas Carol and other productions.
• Maintain accurate patron records and follow procedures for payments, exchanges, refunds, and information.
• Collaborate with Box Office staff to ensure a smooth, welcoming patron experience.

Skills

Customer service

Communication

Computer skills

Attention to detail

Multitasking

Dependability

Punctuality

Teamwork

Patron relations

Professionalism

Education

Customer service experience

Experience with Tessitura or CRM

Tools

Ticketing system

Job description

The Temporary Holiday Box Office Representative will support Dallas Theater Center’s Box Office during the busy holiday season, helping deliver an elevated patron experience and support ticket sales and customer service, with a focus on \"A Christmas Carol\". Working closely with the Box Office Coordinator and Senior Box Office Representatives, this temporary position will assist patrons with ticket purchases, exchanges, performance information, and general ticketing questions while helping resolve patron issues in a timely and professional manner.

Training will begin as soon as possible, and the position will continue through the final performance of \"A Christmas Carol\" on December 27, 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide friendly, professional customer service to patrons by phone, email, and other Box Office communication channels.
• Process ticket purchases, exchanges, and other transactions accurately using DTC’s ticketing system.
• Answer questions about performance dates and times, seating options, ticket pricing, discounts, and promotions.
• Assist patrons with ticket delivery, mobile ticketing, and account-related questions.
• Resolve patron concerns in a timely manner and elevate issues to the appropriate team member when needed.
• Support ticket sales and patron communications for \"A Christmas Carol\" and other productions as assigned.
• Maintain accurate patron records and follow established procedures for payments, exchanges, refunds, and customer information.
• Collaborate with Box Office and other DTC staff to ensure a smooth and welcoming patron experience.
• Perform other related duties as assigned.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes and developments.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Strong customer service and communication skills.
• Comfortable using computers and learning new software systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.
• Dependability, punctuality, and the ability to work independently and as part of a team.
• Ability to work collaboratively with patrons, colleagues, and other DTC departments in a fast-paced environment.
• Ability to learn and accurately use ticketing, payment, and patron account systems.
• Ability to maintain professionalism and composure when addressing patron concerns.

EDUCATION AND EXPERIENCE REQUIRED

• Previous customer service, retail, hospitality, or Box Office experience preferred but not required.
• Equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the position.
• Experience with ticketing systems, Tessitura, or other customer relationship management systems is helpful but not required.
• Flexible availability, including evenings, weekends, and applicable holiday shifts.

PHYSICAL AND WORK REQUIREMENTS

• Ability to sit and/or stand for extended periods while working at a Box Office workstation.
• Ability to work in a fast-paced environment and respond to changing patron and performance needs.
• Ability and willingness to work evenings, weekends, holidays, and nontraditional hours as required by the performance schedule.
• Ability to work professionally and effectively with patrons, staff, artists, and community members.