Seasonal Box Office Associate — Live Arts & Ice Rink

The Long Center for the Performing Arts; Austin (TX); On-site; USD 22,000 - 26,000; Full time

Job summary

The Long Center for the Performing Arts in Austin seeks Seasonal Box Office Representatives to deliver exceptional customer service during the holiday season, selling admissions, skate rentals, and group reservations, while supporting ticketing for events.

As the primary contact, you will assist guests with ticket purchases, answer questions, process transactions, and help ensure a positive experience for visitors of all ages through in-person, phone, and online sales, with a flexible schedule.

Qualifications

• One year of related customer service, retail, hospitality, recreation, or ticketing experience.
• Ability to multi-task and remain composed in a fast-paced environment.
• Basic computer and phone skills; Tessitura or box office experience is a plus.
• Bilingual Spanish and English is a plus.
• Must be able to work evenings, weekends, holidays, and other peak business periods.

Responsibilities

• Providing excellent customer service to guests in person, over the phone, and through email.
• Processing admission sales, skate rentals, group bookings, and special event transactions accurately and efficiently.
• Handling cash, credit card, and digital payment transactions.
• Processing refunds, exchanges, and reservation changes in accordance with ice rink policies.
• Answering questions regarding public skating sessions, pricing, special events, group outings, and facility policies.
• Assisting guests with online purchases, reservations, waivers, and account inquiries.
• Maintaining knowledge of ice rink schedules, promotions, programs, and special events.
• Resolving guest concerns professionally and escalating issues as needed.
• Maintaining daily reconciliation reports and assisting with other box office reporting requirements.
• Supporting crowd management and guest flow during busy sessions, holidays, and special events.
• Maintaining a clean, organized, and welcoming box office environment.
• Following all facility safety procedures, policies, and customer service standards.
• Supporting other events and performing other duties as assigned.

Skills

Customer service

Multi-tasking

Computer skills

Spanish language

Tools

Tessitura

Job description

The Long Center for the Performing Arts in Austin seeks Seasonal Box Office Representatives to deliver exceptional customer service during the holiday season, selling admissions, skate rentals, and group reservations, while supporting ticketing for events.

As the primary contact, you will assist guests with ticket purchases, answer questions, process transactions, and help ensure a positive experience for visitors of all ages through in-person, phone, and online sales, with a flexible schedule.