Patron Experience & Box Office Specialist

Dallas Symphony Orchestra; Dallas (TX); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Free onsite parking

Complimentary concert tickets

Job summary

Dallas Symphony Orchestra seeks a part-time Guest Services Representative to serve as a main contact for patrons, handling ticketing tasks and inquiries with a focus on exceptional service. This role supports box office operations during concerts and provides friendly, accurate assistance to guests in person, by phone, and by email.

The position requires strong communication, attention to detail, and a commitment to a high level of patron satisfaction, with opportunities to engage donors and

Qualifications

• Minimum one year of customer service experience.
• Outstanding verbal communication skills.
• Willingness to work daytime hours with some evenings, weekends, and holidays.

Responsibilities

• Sell single tickets and season subscriptions at the box office.
• Process ticket exchanges and donations accurately.
• Respond to patron inquiries via phone, email, and in person.
• Assist with onsite box office operations during concerts.

Skills

Customer service

Verbal communication

Tools

Tessitura

Job description

Dallas Symphony Orchestra seeks a part-time Guest Services Representative to serve as a main contact for patrons, handling ticketing tasks and inquiries with a focus on exceptional service. This role supports box office operations during concerts and provides friendly, accurate assistance to guests in person, by phone, and by email.

The position requires strong communication, attention to detail, and a commitment to a high level of patron satisfaction, with opportunities to engage donors and