Hoboken Retail Store Leader: Elevate Customer Experience

Framebridge Inc; Hoboken (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance (medical)

Dental insurance

Vision insurance

401(k) retirement plan

Parental leave

Flexible time off

Employee discounts

Commuter benefits

Life/AD&D insurance

EAP

Job summary

Framebridge Inc. in Hoboken seeks a Store Manager to uphold exceptional customer service and represent our brand on the sales floor. You will lead, recruit, train, and coach a high-performing team while driving store operations and achieving financial goals.

You will partner with manufacturing to ensure seamless omni-channel operations, deliver design expertise to customers, and organize in-store events to engage the community. evening/weekend flexibility is required.

Qualifications

• Minimum of 3 years of experience as Store Manager in a customer-facing retail/sales or hospitality setting.
• Demonstrated leadership ability with a track record of building, developing, and coaching high-performing teams.
• Engaging personality with strong interpersonal, communication, and relationship-building skills.
• Strong analytical and problem-solving skills with a history of delivering positive business results.
• Passion for design and eagerness to work in a creative, customer-first environment.

Responsibilities

• Set the standard for exceptional customer service and represent the Framebridge brand on the sales floor daily.
• Recruit, interview, hire, onboard, and train retail team members to reflect company values.
• Develop, execute, and continuously improve operational activities to meet customer experience and financial goals.
• Collaborate with the manufacturing facility to ensure seamless omni-channel operations.
• Demonstrate deep product knowledge and design advice to customers, and coach staff accordingly.
• Coordinate in-store events with the marketing team to drive community engagement.
• Answer questions and troubleshoot issues with sound judgment and identify opportunities to improve the retail experience.

Skills

Leadership

Customer service

Communication

Problem-solving

Team development

Adaptability

Job description

Framebridge Inc. in Hoboken seeks a Store Manager to uphold exceptional customer service and represent our brand on the sales floor. You will lead, recruit, train, and coach a high-performing team while driving store operations and achieving financial goals.

You will partner with manufacturing to ensure seamless omni-channel operations, deliver design expertise to customers, and organize in-store events to engage the community. evening/weekend flexibility is required.