HOA Resident Services Coordinator — Community & Events

Action Property Management; Apple Valley (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) with company match

Life and disability coverage

Paid time off

Company holidays

Job summary

Action Property Management in Apple Valley, CA is hiring a Full-time Resident Services Coordinator for the Jess Ranch community. You’ll be the primary contact for residents, handling inquiries, access systems, reservations, and events, while supporting the Community Manager with admin tasks and back-up duties.

The role requires 2+ years in property management or related fields, strong communication, and proficiency in MS Office and PM software.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in property management, customer service, or HOA administration.
• Strong verbal and written communication skills with residents, vendors, and team members.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.
• Willingness to work occasional evenings or weekends for community events as needed.
• Background check and drug screen clearance.

Responsibilities

• Provide excellent customer service by assisting residents with inquiries, account information, and maintenance requests.
• Manage and maintain the community access system and resident registration records.
• Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
• Conduct daily property inspections, document issues, and generate work orders as needed.
• Liaise between management and residents to ensure smooth communication and issue resolution.
• Prepare and distribute community communications, including e-blasts and resident updates.
• Coordinate and attend HOA and community events to ensure seamless execution.
• Oversee invoice coding and assist with budget tracking.
• Manage all resident move-in and move-out procedures, including documentation and coordination.
• Assist maintenance and management teams with large-scale projects.
• Support the Community Manager in preparing board packets, meeting materials, and presentations.
• Handle architectural submittals, conduct architectural meetings, and manage meeting minutes and reports.
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

MS Office

Property management software

Education

High School Diploma

Tools

Property management software

Microsoft Office

Job description

Action Property Management in Apple Valley, CA is hiring a Full-time Resident Services Coordinator for the Jess Ranch community. You’ll be the primary contact for residents, handling inquiries, access systems, reservations, and events, while supporting the Community Manager with admin tasks and back-up duties.

The role requires 2+ years in property management or related fields, strong communication, and proficiency in MS Office and PM software.