HOA Administrative Specialist — Community & Resident Services

SUHRCO Residential Properties; Bellevue (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

SUHRCO Residential Properties is seeking a detail-oriented Property Assistant to support the daily administrative operations of a master-planned community on the residential HOA side. The role requires organization, strong customer service, and the ability to manage multiple duties in a fast-paced office.

You will be the primary contact for residents, Board members, vendors, and partners, delivering professional communications and coordinating meetings and community events.

Qualifications

• Minimum one year of professional administrative experience.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks while managing interruptions.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, Outlook, and other standard office applications.
• Professionalism in an executive and resident-focused environment.
• High attention to detail and accuracy.
• Experience in HOA/community management or customer service preferred.
• Experience supporting leadership teams or executives preferred.

Responsibilities

• Provide administrative support to the Community Association Manager (CAM) and on-site management team.
• Complete assigned administrative projects independently and collaboratively.
• Prepare, edit, and distribute professional correspondence, reports, notices, newsletters, and community communications.
• Maintain organized electronic and physical filing systems.
• Assist with document management, record retention, and data entry.
• Coordinate office operations and support day-to-day community activities.
• Deliver exceptional customer service to residents, Board members, vendors, and guests.
• Serve as the primary point of contact for resident inquiries and requests.
• Answer and direct incoming telephone calls in a professional and courteous manner.
• Respond to emails and correspondence promptly and accurately.
• Maintain confidentiality while handling sensitive resident and association information.
• Assist with Board meeting preparation, including assembling meeting packets and supporting materials.
• Prepare and distribute community notices and meeting communications.
• Support community events and resident engagement activities as needed.
• Coordinate scheduling and logistics for meetings and community functions.
• Utilize Microsoft Office applications to manage daily responsibilities.
• Maintain accurate records and databases.
• Generate reports and track administrative projects as requested.
• Learn and effectively use association management software and internal systems.

Skills

Administrative support

Customer service

Meeting coordination

Office organization

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SUHRCO Residential Properties is seeking a detail-oriented Property Assistant to support the daily administrative operations of a master-planned community on the residential HOA side. The role requires organization, strong customer service, and the ability to manage multiple duties in a fast-paced office.

You will be the primary contact for residents, Board members, vendors, and partners, delivering professional communications and coordinating meetings and community events.