Resident Services Coordinator - Jess Ranch, Apple Valley

Action Property Management, Inc.; Apple Valley (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

Action Property Management invites a motivated Full-time Resident Services Coordinator to join the Jess Ranch community in Apple Valley, CA. You will be the primary contact for residents, handle inquiries, access systems, and coordinate events.

This role supports the Community Manager, assists with administrative tasks, and ensures smooth day-to-day operations, with a schedule Monday to Friday, 8:00 AM to 5:00 PM, and a pay rate of $24 per hour.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 2 years of experience in property management, customer service, or HOA administration.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to multitask and manage priorities in a fast-paced environment.
• Be able to pass a background check and drug screen.

Responsibilities

• Provide exceptional customer service to residents and manage inquiries and maintenance requests.
• Maintain the community access system and resident records.
• Coordinate common area reservations and event logistics.
• Conduct daily property inspections and generate work orders.
• Support the Community Manager with administrative tasks.
• Assist with board packets, meeting materials, and communications.
• Handle move-in/move-out procedures and liaise with vendors.
• Ensure effective communication between residents and management.

Skills

Verbal & written communication

Multitasking

Attention to detail

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Property management software

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a Full-time Resident Services Coordinator to join our association Jess Ranch in Apple Valley, CA.

Job Summary

The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Community Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment.

Compensation: $24 per hour.

Schedule: Monday to Friday; 8:00 AM to 5:00 PM

What You’ll Do (Job Duties)

• Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
• Manage and maintain the community access system and resident registration records.
• Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
• Conduct daily property inspections, document issues, and generate work orders as needed.
• Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
• Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
• Coordinate and attend HOA and community events to ensure seamless execution.
• Oversee invoice coding and assist with budget tracking.
• Manage all resident move-in and move-out procedures, including documentation and coordination.
• Assist maintenance and management teams with large-scale projects.
• Support the Community Manager in preparing board packets, board meeting materials, and presentations.
• Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
• Other duties as assigned

Who You Are (Skills/Experience)

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in property management, customer service, or HOA administration.
• Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to multitask and manage competing priorities in a fast paced environment.
• Strong problem solving skills, attention to detail, and ability to work both independently and collaboratively.
• Willingness to work occasional evenings or weekends for community events as needed.
• Be able to pass a background check and drug screen.

Why You'll Love Working at Action

• Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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