HOA Resident Experience Coordinator

Action Property Management; San Francisco (CA); On-site; USD 40,000 - 41,000; Full time

Job summary

Action Property Management is seeking a full-time Community Administrative Coordinator for The Infinity in San Francisco. You will be the front line for residents, vendors, and guests, handling inquiries, coordinating calendars, and producing communications.

The role requires strong written and verbal communication, at least a high school diploma (Bachelor's preferred), and a minimum of six months in a service-focused environment such as HOA or hospitality.

Qualifications

• Must pass a pre-employment background check and drug screening.
• Minimum of 6 months of relevant experience.
• Event planning or coordination experience within an HOA, hotel, hospitality, or similar service-oriented environment is highly preferred.
• Strong verbal and written communication skills.
• Familiarity with office equipment.
• Self-starter with good organizational and time management skills.
• Ability to maintain a neat work environment.
• Ability to communicate questions and concerns with supervisor.

Responsibilities

• Serve as the primary contact for residents, vendors, and guests via phone, email, and in-person inquiries.
• Monitor and manage core inboxes and routing of inquiries.
• Create and distribute communications using Canva and Constant Contact.
• Provide ongoing resident support and calendar management.
• Oversee onboarding, welcome materials, and move-ins/outs for new residents.
• Process amenity reservations and manage bike/storage rentals.
• Plan and execute resident events and manage the events budget.
• Maintain 655 unit records, process forms, and generate work orders.
• Maintain office organization and supply inventory, and support projects.

Skills

Communication skills

Microsoft Office

Time management

Organizational skills

Customer service

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

Canva

Constant Contact

Job description

Action Property Management is seeking a full-time Community Administrative Coordinator for The Infinity in San Francisco. You will be the front line for residents, vendors, and guests, handling inquiries, coordinating calendars, and producing communications.

The role requires strong written and verbal communication, at least a high school diploma (Bachelor's preferred), and a minimum of six months in a service-focused environment such as HOA or hospitality.