Resident Experience Coordinator for HOA Communities

Actionlife; San Diego (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Life and disability support

Paid time off and holidays

Job summary

Action Property Management in San Diego seeks a Full-time Resident Services Coordinator to be the primary contact for residents, handling inquiries, access systems, event logistics, and communications. This role backs up the Community Manager, ensuring smooth operations and a positive living experience.

Compensation ranges from $28 to $30 per hour with a standard Monday–Friday schedule, 8:00 AM to 5:00 PM, and opportunities to support community events and large projects while maintaining

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in property management, customer service, or HOA administration.
• Strong verbal and written communication skills with residents, vendors, and team members.
• Proficiency in Microsoft Office and property management software.
• Able to multitask and handle competing priorities in a fast-paced environment.
• Willingness to work occasional evenings or weekends for community events; able to pass a background check and drug screen.

Responsibilities

• Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
• Manage and maintain the community access system and resident registration records.
• Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
• Conduct daily property inspections, document issues, and generate work orders as needed.
• Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
• Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
• Coordinate and attend HOA and community events to ensure seamless execution.
• Oversee invoice coding and assist with budget tracking.
• Manage all resident move‑in and move‑out procedures, including documentation and coordination.
• Assist maintenance and management teams with large‑scale projects.
• Support the Community Manager in preparing board packets, board meeting materials, and presentations.
• Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Microsoft Office

Team collaboration

Education

High School Diploma or equivalent

Tools

Property management software

MS Office Suite

Job description

Action Property Management in San Diego seeks a Full-time Resident Services Coordinator to be the primary contact for residents, handling inquiries, access systems, event logistics, and communications. This role backs up the Community Manager, ensuring smooth operations and a positive living experience.

Compensation ranges from $28 to $30 per hour with a standard Monday–Friday schedule, 8:00 AM to 5:00 PM, and opportunities to support community events and large projects while maintaining