HOA National Manager

Invitation Homes Inc.; Dallas (TX); On-site; USD 80,000 - 139,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life保险

Disability insurance

Generous paid time off

401(k) with company matching

Casual dress

Team events

Job summary

Invitation Homes Inc. is seeking a responsible leader to manage HOA relations across markets. You will supervise a team of HOA CSRs, uphold compliance, and ensure timely lease and HOA document submissions.

The role requires a strong background in property management, HOA experience preferred, and proficiency with Yardi Voyager and Salesforce. This position is based in Dallas and emphasizes data integrity and cross-market collaboration.

Qualifications

• Must have a High School Diploma or equivalent.
• Minimum of four years of property management or related experience.
• Direct HOA experience preferred; familiarity with federal fair housing laws helpful.

Responsibilities

• Maintain records for HOA tenant registrations, applications, and resident fines/fees.
• Lead and develop a team of HOA CSRs to meet KPIs and standards.
• Oversee timely submission of lease agreements and HOA applications with complete documentation.
• Manage payments for resident fines and HOA administrative fees.
• Resolve HOA property issues with accurate documentation and timely resident communication.
• Deliver reports to monitor performance and identify process improvements across markets.
• Collaborate with local market teams to align priorities and maintain nationwide consistency.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Leadership

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.

What You’ll Do

• Accurately maintain records for HOA tenant registrations, applications, and resident fines/fees to ensure compliance and data integrity.
• Lead and develop a team of HOA CSRs, ensuring accountability to KPIs, operational standards, and consistent delivery of compliance objectives.
• Oversee timely submission of lease agreements and HOA applications, ensuring all required documentation is complete and accurate.
• Manage payments for resident fines and HOA administrative fees, ensuring proper tracking and adherence to established processes.
• Oversee day-to-day resolution of HOA property issues, maintain accurate documentation, and provide timely communication to residents and stakeholders.
• Deliver reporting to monitor performance and identify opportunities for process improvements across markets.
• Collaborate with local market teams to align priorities, resolve escalations, and maintain operational consistency nationwide.

Who We’re Looking For

• High School Diploma or equivalent is required
• Minimum of four years’ property management or related experience
• Direct experience working with HOAs preferred
• Familiarity with of federal fair housing laws and any applicable local housing provisions
• Proficiency in Yardi Voyager and Salesforce preferred, working knowledge of Microsoft Outlook, Word, Excel
• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
• Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
• Must be proactive, self-directed, highly motivated and able to multi-task
• Ability to read and comprehend financial statements and reports; ability to perform moderate mathematical and accounting functions
• Ability to identify, analyze and resolve issues
• Ability to be flexible and quickly adapt to changing business needs and processes
• Ability to exercise independent judgment and maintain confidentiality
• Ability to lead a team and successfully delegate

Salary Range

The salary range for this position is: $79,987.50 - $138,645.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.