Coordinator, Property Compliance

Invitation Homes; Dallas (TX); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Job summary

Invitation Homes in Dallas, TX is seeking a detail-oriented team member to support HOA and compliance operations. You will triage communications, process violations, and collaborate with market teams to ensure timely resolution and proper documentation.

Ideal candidates have a high school diploma and experience in customer service or property management, with proficiency in Microsoft Office and familiarity with Yardi or Salesforce a plus.

Qualifications

• High School diploma or GED.
• Proven experience in customer service, administrative, and/or HOA/property management.
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful.
• Ability to solve problems constructively, work with limited supervision, and work in a team environment.
• Excellent customer service, written and verbal communication, and interpersonal skills.

Responsibilities

• Leverage dashboards and reports to identify trends, risks, and opportunities, using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications, maintaining proactive engagement with HOAs, municipalities, and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g., board meetings, court hearings).
• Accurately process violations through the curing workflow, partnering with market teams and utilizing dashboards to confirm resolution and eliminate delays as needed.
• Validate curing evidence, coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.

Skills

Customer service

Administrative

HOA management

Microsoft Office

Yardi/Salesforce knowledge

Education

High School diploma or GED

Tools

Yardi

Salesforce

Microsoft Office

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibilities live.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

Responsibilities

• Leverage dashboards and reports to identify trends, risks, and opportunities, using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications, maintaining proactive engagement with HOAs, municipalities, and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g., board meetings, court hearings).
• Accurately process violations through the curing workflow, partnering with market teams and utilizing dashboards to confirm resolution and eliminate delays as needed.
• Validate curing evidence, coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.
• Reduce financial exposure by negotiating fine waivers or reductions, confirming accurate amounts, and ensuring proper documentation and chargeback processes in partnership with Property Directors.
• Maintain clean, accurate violation records by removing duplicates, merging records, and ensuring all notices and fines are properly attached.

Your Experience Includes

• High School diploma or GED
• Proven experience in customer service, administrative, and/or HOA/property management
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful
• Ability to solve problems constructively, work with limited supervision, and work in a team environment
• Excellent customer service, written and verbal communication, and interpersonal skills

Salary Range

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation And Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Equal Opportunity Employer

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].

Recruitment Agencies

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.