Customer Service Representative- HOA

Invitation Homes Inc.; Dallas (TX); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

401(k) with company matching

Generous PTO and holidays

Casual dress code

Team events

Job summary

Invitation Homes Inc. in Dallas seeks an HOA Customer Service Representative to act as the primary liaison between residents, HOAs, and internal teams. You will ensure timely resolution of HOA issues, support compliance processes, and deliver proactive, high-level resident service.

Key duties include reviewing dashboards, guiding residents on deadlines, managing registrations, and logging progress in Salesforce, while maintaining strong relationships with HOAs and management companies.

Qualifications

• High School or GED
• Minimum four years of customer service and/or HOA/property management experience
• 4-year degree or 4 years in property management preferred
• Property management experience preferred
• ARM, CAM, CPM, PCAM accreditations preferred
• Yardi knowledge preferred
• Familiarity with federal fair housing laws and local housing provisions
• Multitask using multiple IT platforms simultaneously
• Knowledge of Yardi preferred
• Proficient in Microsoft software applications
• Ability to solve problems constructively
• Excellent customer service skills both internal and external
• Proficient verbal and writing skills
• Excellent organizational skills and accuracy in multitasking

Responsibilities

• Review dashboards, prioritize tasks, and monitor aging items to prevent delays in HOA processes.
• Guide residents on HOA expectations and deadlines, obtain docs, and log interactions in Salesforce.
• Manage HOA-required tenant registrations and applications with internal teams for timely approvals.
• Be the first contact for HOA-related concerns, document issues, and coordinate resolutions.
• Answer calls with service principles, meet targets, and escalate complex issues while owning the resident experience.
• Maintain relationships with HOAs and management companies; support curing steps with Compliance, Leasing, and local teams.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Education

High School diploma or GED

4-year degree preferred

Tools

Yardi

Salesforce

Job description

## Customer Service Representative- HOAApply: Dallas, Texas: Full time: Posted Today: R5985**Job Description**Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live. The HOA Customer Service Representative serves as the primary liaison between residents, HOAs, and internal teams. This role ensures timely resolution of HOA-related issues, supports compliance processes, and delivers exceptional service through clear communication and proactive problem-solving. **What You’ll Do*** Review dashboards to identify required actions, prioritize tasks, and monitor aging items to prevent delays in curing violations or processing HOA requirements.* Provide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce.* Manage HOA-required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move-ins and access.* Serve as the first point of contact for HOA-related property concerns, document issues, and coordinate resolutions that meet HOA expectations.* Answer incoming calls using service principles and Genuine CARE, achieve performance targets for call handling, and escalate sensitive or complex issues while maintaining ownership of the resident experience.* Maintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues. **Who We’re Looking For*** High School or GED* Minimum four years of customer service and/or HOA/property management experience* (4) year degree or (4) years in property management or relative field preferred* Property Management experience preferred* ARM, CAM, CPM, PCAM accreditations preferred* YARDI knowledgeable preferred* Familiarity with federal fair housing laws and applicable local housing provisions* Ability to multitask using a variety of IT platforms simultaneously* Knowledge of Yardi is preferred* Must be proficient in Microsoft software applications* Ability to solve problems constructively* Excellent customer service skills both internal and external* Proficient verbal and writing skills* Excellent organizational skills and ability to multi-task with accuracy ## **Salary Range**The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.## **Compensation and Benefits**To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:* Annual bonus program* Health, dental, vision, and life insurance* Long-term and short-term disability insurance* Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays* 401(k) with company matching contributions* Awesome work environment with casual dress* Team events and gatherings (Pre- and Post-Covid)*Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].**To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.*