HOA Community Manager: Board Liaison & Operations Lead

Innovative Property Solutions; Jacksonville (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Innovative Property Solutions in North Carolina seeks a Community Association Manager to oversee a portfolio of single-family HOAs. You will serve as the primary liaison among Boards, homeowners, vendors, and IPS, ensuring all communities adhere to governing documents and applicable NC requirements.

The role emphasizes day-to-day operations, meeting coordination, enforcement support, and meticulous documentation.

Responsibilities

• Serve as the primary point of contact for assigned communities, including homeowners and the Board of Directors.
• Respond to homeowner inquiries professionally and within company timelines.
• Draft and distribute community notices, reminders, and updates.
• De-escalate resident concerns while supporting Board decisions.
• Attend Board and Annual Meetings as assigned.
• Prepare meeting agendas, management packets, and action item follow-up.
• Provide proactive Board updates and ensure follow-through on action items.
• Support enforcement processes per governing documents and company policy.
• Maintain consistent documentation of violations, notices, and follow-up actions.
• Coordinate escalation when authorized by the Board or company.
• Maintain organized electronic files and complete documentation in management software.
• Conduct routine community inspections and document findings.
• Coordinate repairs, preventative maintenance, and project updates.
• Respond appropriately to emergencies and urgent after-hours issues per policy.
• Obtain bids and proposals per Board direction.
• Monitor vendor performance, confirm completion, and validate invoices.
• Track contract renewal dates and ensure vendor insurance compliance.
• Maintain consistent communication standards across all assigned communities
• Prioritize urgent safety, maintenance, and service interruptions first
• Utilize standardized templates and processes for violations, ARC, and owner communications
• Manage vendor scheduling and performance across multiple service cycles

Job description

Innovative Property Solutions in North Carolina seeks a Community Association Manager to oversee a portfolio of single-family HOAs. You will serve as the primary liaison among Boards, homeowners, vendors, and IPS, ensuring all communities adhere to governing documents and applicable NC requirements.

The role emphasizes day-to-day operations, meeting coordination, enforcement support, and meticulous documentation.