HOA Front Desk & Community Communications Lead

Innovative Property Solutions; Jacksonville (NC); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health insurance

20 days PTO

Paid holidays when office is closed

Supportive, team-centered culture

Growth opportunities

Meaningful work supporting realcommunI

Dynamic role with new challenges

Job summary

Innovative Property Solutions (IPS) is seeking a front-desk administrator to be the heartbeat of our East North Carolina office. You will greet homeowners, boards, and vendors, de-escalate tense interactions with empathy, and help keep communication clear and professional.

You’ll support the front office, assist staff with scheduling and workflow, and maintain meticulous records. A reliable, organized, and tech-savvy communicator thrives in our collaborative, fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage stressful conversations with empathy.
• Strong organizational and multitasking abilities.
• Proactive research to resolve issues.
• Tech-savvy with standard office software.

Responsibilities

• Serve as primary contact for calls, emails, and visitors.
• Maintain front office operations and schedule tasks.
• Prepare homeowner communications and ensure content clarity.
• Maintain accurate records and data entry.

Skills

Emotional resilience

Communication excellence

Organized multitasker

Problem-solving mindset

Tech & content savvy

Reliability

Tools

Microsoft Office

Job description

Innovative Property Solutions (IPS) is seeking a front-desk administrator to be the heartbeat of our East North Carolina office. You will greet homeowners, boards, and vendors, de-escalate tense interactions with empathy, and help keep communication clear and professional.

You’ll support the front office, assist staff with scheduling and workflow, and maintain meticulous records. A reliable, organized, and tech-savvy communicator thrives in our collaborative, fast-paced environment.