Community Association Manager

Innovative Property Solutions; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Innovative Property Solutions (IPS) is seeking a proactive Community Association Manager to oversee a portfolio of single-family HOAs across Eastern North Carolina. You will liaison with Boards, homeowners, and vendors to ensure communities operate smoothly and in compliance with governing documents.

Ideal candidates excel in relationship management, vendor coordination, and structured problem-solving, delivering exceptional service while maintaining thorough documentation in our management

Qualifications

• Experience with HOAs or community associations.
• Strong communication and organizational skills.
• Ability to coordinate with boards, homeowners and vendors.

Responsibilities

• Act as the primary liaison between Boards, homeowners, vendors and Innovative Property Solutions.
• Coordinate board/annual meeting logistics and prepare agendas.
• Ensure communities operate in compliance with governing documents and NC requirements.
• Oversee maintenance and common area operations; document findings.
• Manage vendor relationships, bids, contracts and performance.

Skills

Relationship management

Vendor coordination

Communication

Problem-solving

Board coordination

Tools

Management software

Job description

Innovative Property Solutions (IPS) is seeking an individual who is strong but compassionate, experienced, proactive Community Association Manager to oversee a portfolio of single-family homeowner associations across Eastern North Carolina. In this role, you will serve as the primary liaison between Boards of Directors, homeowners, and service partners—ensuring each community operates smoothly, complies with governing documents, and receives exceptional service. If you excel at relationship management, vendor coordination, and structured problem-solving, this is a great opportunity to join a growing property management team.

About Innovative Property Solutions

IPS exists to provide unparalleled property management service throughout Eastern NC. We adhere to the golden rule and strive to treat every client as we would expect to be treated ourselves. We will achieve growth and stability through the creation of positive experiences using a perfect blend of technology, ongoing professional development, and a passion for excellence!

Description

Community Association Manager Roles and Responsibilities

Role Summary

Responsible for day-to-day management of a portfolio of single-family homeowner associations (HOAs) in Eastern North Carolina. Serves as the primary liaison between the Board of Directors, homeowners, vendors, and Innovative Property Solutions (IPS). Ensures communities are managed in accordance with governing documents, Board direction, company standards, and applicable NC requirements.

Roles

• 1.Homeowner Support and Communication
• 2.Meeting Coordination and Preparation
• 3.Compliance and Documentation
• 4.Maintenance and Common Area Oversight
• 5.Vendor and Contractor Management

Responsibilities

Homeowner Support and Communication

• Serve as the primary point of contact for assigned communities, including homeowners and the Board of Directors.
• Respond to homeowner inquiries professionally and within company timelines.
• Draft and distribute community notices, reminders, and updates.
• De-escalate resident concerns while supporting Board decisions.

Meeting Coordination and Preparation

• Attend Board and Annual Meetings as assigned.
• Prepare meeting agendas, management packets, and action item follow-up.
• Provide proactive Board updates and ensure follow-through on action items.

Compliance and Documentation

• Support enforcement processes per governing documents and company policy.
• Maintain consistent documentation of violations, notices, and follow-up actions.
• Coordinate escalation when authorized by the Board or company.
• Maintain organized electronic files and complete documentation in management software.

Maintenance and Common Area Oversight

• Conduct routine community inspections and document findings.
• Coordinate repairs, preventative maintenance, and project updates.
• Respond appropriately to emergencies and urgent after-hours issues per policy.

Vendor and Contractor Management

• Obtain bids and proposals per Board direction.
• Monitor vendor performance, confirm completion, and validate invoices.
• Track contract renewal dates and ensure vendor insurance compliance.
• Maintain consistent communication standards across all assigned communities
• Prioritize urgent safety, maintenance, and service interruptions first
• Utilize standardized templates and processes for violations, ARC, and owner communications
• Maintain organized electronic files and complete documentation in management software
• Provide proactive Board updates and ensure follow-through on action items
• Manage vendor scheduling and performance across multiple service cycles