HOA Administrative & Customer Service Specialist

The Great Outdoors Community Services Association; Titusville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

401k

Life Insurance

Employee Golf

Job summary

The Great Outdoors Community Services Association is seeking a Customer Service Representative to serve residents, owners, and visitors at the association office. The role supports the General Manager and CAM Manager with administrative tasks and maintains records, communications, and scheduling.

A strong customer-service orientation and basic computer skills are essential. Responsibilities include answering phones, directing inquiries, processing service requests, and helping with office

Qualifications

• High School Diploma or equivalent.
• 2+ years in administrative, office, customer service, HOA, or related experience preferred.
• Experience with HOA or community associations preferred.

Responsibilities

• Serve as the point of contact for residents, owners, vendors, and visitors.
• Answer phones, process emails, and direct inquiries to appropriate staff.
• Maintain work orders and records for maintenance and service requests.
• Prepare and distribute information such as owner rentals, guest lists, maps, and newsletters.
• Order office supplies and support office operations.
• Handle day-to-day problems calmly and professionally.

Skills

Excellent verbal and written comms

Organizational skills

Time-management

Computer skills

Attention to detail

Customer service

Calm problem-solving

Education

High School Diploma

Tools

Office software

Job description

The Great Outdoors Community Services Association is seeking a Customer Service Representative to serve residents, owners, and visitors at the association office. The role supports the General Manager and CAM Manager with administrative tasks and maintains records, communications, and scheduling.

A strong customer-service orientation and basic computer skills are essential. Responsibilities include answering phones, directing inquiries, processing service requests, and helping with office