Customer Service Representative

associacareers; Ann Arbor (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

associacareers in Michigan is seeking an Administrative Assistant to support office activities and projects with clerical tasks. You will handle correspondence, answer calls from homeowners and board members, and assist community managers with documentation and mailings.

Under moderate supervision, you will process invoices, maintain files, coordinate supplies, and ensure accurate records in C3 and shared drives. Strong MS Office skills and professional communication are essential.

Qualifications

• Knowledge of Microsoft Office products (Word, Excel, Outlook) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Customer service skills and professional demeanor.
• Strong time management and prioritization abilities.

Responsibilities

• Organizes and prepares correspondence relating to association business.
• Receives and responds to incoming calls from homeowners, Board members and vendors.
• Reviews invoices for completeness/accuracy and prepares payable vouchers for manager’s approval.
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares board packages and in-house mailings for community managers.
• Updates homeowner and association information in C3 and shared files.
• Keeps spaces organized; assists in supply stocking and distribution.
• Files association documents and arranges document delivery/pickup from storage.
• Other duties as assigned.

Skills

MS Office proficiency

Professional communication

Customer service

Time management

Job description

The Administrative Assistant supports and assists general office activities and projects with
administrative tasks. Provides customer service support. Under moderate supervision, work may
involve contact with homeowners and board members.
Job Duties and Responsibilities
Duties include but are not limited to:
Organizes and prepares correspondence relating to association business.
Receives and responds to incoming calls from homeowners, Board members and vendors.
Follow through on various requests.
Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for
manager’s approval if not completed by Telephone Operator.
Processes and distributes incoming and outgoing mail for the office and Associations.
Prepares and assists community managers with monthly board packages and in house mailings.
Updates homeowner and association information in C3 and shared files.
Relieves concierge/telephone operators on an as needed basis.
Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists
in supply stocking and distribution.
Processes print jobs, scanning and faxing as general office support when needed.
Files association documents for Community Managers. Arranges for delivery and pick up of
documents from storage when necessary.
Other duties as assigned.

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Time management and time critical prioritization skills.
• 0 -- 3 years of Community Association experience