HOA Assistant Manager

RiseMe; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

SBB Management is seeking an onsite Assistant HOA Manager in Houston, TX. You will support the Community Association Manager, handle day-to-day operations, coordinate with the Board, and assist in managing amenities and facilities to ensure a five-star resident experience.

The role emphasizes strong communication, quick responses to inquiries, and hands-on coordination of inspections, vendor contracts, and resident orientations.

Qualifications

• Deliver 5-star customer service to the Board and residents.
• Advise and direct the Board to make necessary decisions.
• Build rapport with clients.
• Demonstrate excellent written and verbal communication skills.

Responsibilities

• Manage day-to-day operations per the management agreement and community policies.
• Understand management contracts and dedicatory documents; support the Community Association Manager.
• Assist with amenities and recreation facilities operations.
• Guide the Board with professional administrative and managerial support.
• Meet and greet homeowners/residents; handle phone and email inquiries within 24 hours.
• Administer facility card access and badge ID systems; coordinate new resident orientations.
• Oversee inspections of common areas; procure proposals and manage vendor contracts.
• Coordinate reservations for community centers and amenities; manage communications.

Skills

5-star customer service

Board advisory

Customer rapport

Strong communication

Analytical thinking

Education

HS Diploma or GED

Job description

SBB Management is looking for an onsite Assistant HOA manager

• Manage the day-to-day operations in accordance with the management agreement and the Community Association's policies and procedures.
• Read, understand and be knowledgeable with management contract and dedicatory documents for the Community Association. Support Community Association Manager in enforcement and administration.
• Assist in the daily operations of the amenities and recreation facilities.
• Guide Board of Directors by providing professional administrative and managerial assistance.
• Meet and greet homeowners/residents that walk into the office.
• Answer incoming phone calls as needed.
• Return emails and voicemails within 24 hours or to the extent possible.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Assist with maintenance of office equipment and supplies and overall appearance of the amenities and recreation facilities.
• Oversee and conduct inspections of common areas and building facilities for maintenance.
• Procure proposals and manage vendor contracts.
• Administer reservation schedule and process for Resident’s Community Center and other community amenities.
• Coordinate e-blasts and exercise good communication skills.
• Elevate every day by creating an amazing experience for our customers as well as team members.
• Provide solutions to customers to help them solve their housing needs.
• Special projects and other duties as assigned.

Qualifications

• HS Diploma or GED
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills