Administrative Assistant

The Great Outdoors Community Services Association; Titusville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

401k

Life Insurance

Employee Golf

Job summary

The Great Outdoors Community Services Association is seeking a Customer Service Representative to serve residents, owners, and visitors at the association office. The role supports the General Manager and CAM Manager with administrative tasks and maintains records, communications, and scheduling.

A strong customer-service orientation and basic computer skills are essential. Responsibilities include answering phones, directing inquiries, processing service requests, and helping with office

Qualifications

• High School Diploma or equivalent.
• 2+ years in administrative, office, customer service, HOA, or related experience preferred.
• Experience with HOA or community associations preferred.

Responsibilities

• Serve as the point of contact for residents, owners, vendors, and visitors.
• Answer phones, process emails, and direct inquiries to appropriate staff.
• Maintain work orders and records for maintenance and service requests.
• Prepare and distribute information such as owner rentals, guest lists, maps, and newsletters.
• Order office supplies and support office operations.
• Handle day-to-day problems calmly and professionally.

Skills

Excellent verbal and written comms

Organizational skills

Time-management

Computer skills

Attention to detail

Customer service

Calm problem-solving

Education

High School Diploma

Tools

Office software

Job description

The Great Outdoors Community Services Association is currently seeking a

Customer Service Representative

Position Description:

Service representative for all owners and renters, and deals with each case in the appropriate manner. Administrative Assistant to General Manager and CAM Manager in the Communtiy Services Association office.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in use of computers in maintaining records, obtaining information and performing word processing duties.
• Strong attention to detail and accuracy.
• Professional customer service and interpersonal skills
• Ability to handle day-to-day problems in a calm and professional manner.

Customer Service Responsibilities:

The Administrative Assistant is expected to provide a high level of customer service to residents, owners, guests, vendors, and fellow employees. Responsibilities include listening carefully to concerns, communicating respectfully, providing accurate information, following through on requests, and escalating matters to management when appropriate.

The Administrative Assistant should remain professional and courteous when handling difficult or sensitive situations and should not make commitments or interpretations of Association policies outside the authority of the position.

Essential Duties and Responsibilities:

• Serves as the point of contact for residents, property owners, vendors, contractors, and visitors contacting or visiting the Association office.
• Answer telephone calls, receive emails, visitors, and direct questions or concerns to the appropriate staff member.
• Maintain work order program for service calls for the maintenance crews. (Example: Repairs or inspection of irrigation or potable water line/shutoff valves, lawn concerns, tree removal and trimming, drainage and general repairs, etc.)
• Update, Maintain and/or compile the following:
• Pest control and fertilizer spray lists for pest management company.
• Mow crew damage lists - work with CSA Grounds Maintenance Supervisor.
• Storage B lists – Motorhome, car, boat and utility trailer storage - and billing.
• Owner rental and guestlists.
• Enter owner rentals and guests, handout maps, cable listing, "The Happenings", etc.
• Order office supplies for all CSA Departments.
• Work with the CSA crews to handle any maintenance problems at all CSA-owned buildings.
• Answer phones, send faxes, miscellaneous filing, and process closing documents
• Answer general information questions for owners, renters, and guests.

PTO (Paid Time Off)

401k

Life Insurance

Employee Golf

Minimum Qualifications:

High School Diploma or equivalent required.

Two or more years of administrative, office, customer service, property management, HOA, condominium association, or related experience preferred.

Previous experience working with an HOA, condominium association, community association, property management company, or similar organization is preferred.

Valid driver's license is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Company Conformance Statements:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, property owners and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

The Great Outdoors is proud to say we are a drug-free workplace.

Background and Drug Screening are required.