HOA Accounts Receivable & Customer Service Specialist

Great Eastern Resort Management, Inc.; McGaheysville (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Great Eastern Resort Management, Inc. is seeking an Owner's Association Accounts Receivable/Customer Service professional at Massanutten Resort in McGaheysville, VA. The role focuses on delivering excellent customer service and handling AR tasks for the association, including invoicing and payment processing.

Typical schedule is Monday through Friday with one Saturday every 5 weeks; hours are 8:30 AM-5:00 PM or 9:00 AM-5:30 PM, depending on the season. Starting pay is $16.25 per hour.

Qualifications

• Excellent verbal and written communication skills
• Exceptional Customer Service skills
• Proficient in Microsoft Office Suite
• Ability to work independently and in a fast-paced environment
• Excellent organizational skills
• High degree of accuracy and attention to detail
• Accounts Receivable experience

Responsibilities

• Assist customers by phone, email, chat, or written communication regarding their account(s)
• Manage all Accounts Receivable aspects for the assigned association including invoicing, processing and posting payments, writing off charges, making appropriate journal entries, assessing and resolving any discrepancies, preparing daily and month end reports, balancing the associations credit card payments daily & monthly with Dollars on the Net and collaborating with collections or the third-party collection firm for delinquent accounts
• Maintain and update owner records
• Other duties as assigned by management

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Independence

Fast-paced environment

Organization

Attention to detail

Accounts Receivable

Job description

Great Eastern Resort Management, Inc. is seeking an Owner's Association Accounts Receivable/Customer Service professional at Massanutten Resort in McGaheysville, VA. The role focuses on delivering excellent customer service and handling AR tasks for the association, including invoicing and payment processing.

Typical schedule is Monday through Friday with one Saturday every 5 weeks; hours are 8:30 AM-5:00 PM or 9:00 AM-5:30 PM, depending on the season. Starting pay is $16.25 per hour.