Accounts Receivable & Customer Service Specialist

Massanutten Resort

McGaheysville (VA)

On-site

USD 19,000 - 26,000

Full time

9 days ago

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Job summary

Massanutten Resort in the United States is seeking an Accounts Receivable Clerk to support the Owners Association with invoicing, payments processing and customer inquiries. The role requires strong communication skills and a commitment to accuracy in a busy office.

You will maintain owner records and assist with month-end reporting while ensuring timely follow-up on outstanding balances. The ideal candidate has excellent customer service abilities, proficiency in Microsoft Office, and the

Qualifications

Excellent verbal and written communication skills.
Exceptional Customer Service skills.
Proficient in Microsoft Office Suite.
Ability to work independently and in a fast-paced environment.
Excellent organizational skills.
High degree of accuracy and attention to detail.

Responsibilities

Assist customers by phone, email, chat, or written communication regarding their account(s).
Manage all Accounts Receivable for the assigned association including invoicing, processing and posting payments, writing off charges, making appropriate journal entries, assessing and resolving discrepancies, preparing daily and month end reports, balancing credit card payments daily & monthly with Dollars on the Net and coordinating with collections or the third-party collection firm for delinquent accounts.
Maintain and update owner records.
Retain records via document imaging.
Other duties as assigned by management.