HOA Accounts Receivable & Customer Service Specialist

Massanutten Resort; Hopkins Spring (VA); On-site; USD 32,000 - 38,000; Full time

Job summary

Massanutten Resort in Virginia is seeking an Owner's Association Accounts Receivable/Customer Service specialist to maintain accurate owner records, billings, and respond to member inquiries.

The role requires excellent communication, strong data entry and MS Office skills, and the ability to work independently in a fast-paced environment; AR experience is preferred for this full-time position.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional Customer Service skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and in a fast-paced environment.
• Excellent organizational skills.
• High degree of accuracy and attention to detail.
• Accounts Receivable experience preferred.

Responsibilities

• Assist customers by phone, email, chat, or written communication regarding their account(s).
• Manage all Accounts Receivable aspects for the assigned association including invoicing, processing and posting payments, writing off charges, making appropriate journal entries, assessing and resolving discrepancies, preparing daily and month end reports, balancing the association's credit card payments daily & monthly with Dollars on the Net and collaborating with collections or the third-party collection firm for delinquent accounts.
• Maintain and update owner records.
• Other duties as assigned by management.

Skills

Customer Service

Verbal Communication

Written Communication

Microsoft Office

Organizational Skills

Attention to Detail

Independent Worker

Tools

Microsoft Office Suite

Job description

Massanutten Resort in Virginia is seeking an Owner's Association Accounts Receivable/Customer Service specialist to maintain accurate owner records, billings, and respond to member inquiries.

The role requires excellent communication, strong data entry and MS Office skills, and the ability to work independently in a fast-paced environment; AR experience is preferred for this full-time position.