HIV Care Concierge & Pharmacy Liaison

Shields Health Solutions; California City (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Shields Health Solutions in California is seeking an experienced Pharmacy Technician to provide off-site support to patients, pharmacists and providers, including prior authorization and financial assistance.

You will onboard patients, educate them about the hospital pharmacy services, and document information in EMR and Shields tools. A 2–3 year minimum experience is expected with strong Excel and Word skills, and strict confidentiality.

Qualifications

• Pharmacy technician state registration required.
• Minimum 2–3 years experience; preferred 3–5 years.
• Proficiency in Microsoft Office (Excel/Word) required.

Responsibilities

• Provide off-site support to patients, pharmacists and providers.
• Handle prior authorization and financial assistance.
• Onboard patients and support medication refills/renewals.
• Educate patients on hospital pharmacy services and programs.
• Document patient information in EMR and Shields tools.
• Input data and adjudicate test claims for follow-up actions.
• Contribute to process improvements and maintain confidentiality.

Skills

Interpersonal communication

Phone skills

Microsoft Excel

Microsoft Word

Data entry

Confidentiality

Team player

Education

State-registered Pharmacy Technician

High School Diploma or GED

Tools

Microsoft Outlook

PowerPoint

EMR systems

Therigy

Job description

Shields Health Solutions in California is seeking an experienced Pharmacy Technician to provide off-site support to patients, pharmacists and providers, including prior authorization and financial assistance.

You will onboard patients, educate them about the hospital pharmacy services, and document information in EMR and Shields tools. A 2–3 year minimum experience is expected with strong Excel and Word skills, and strict confidentiality.