HIV Community Medical Liaison

Shields Health Solutions; Sacramento (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Shields Health Solutions seeks an experienced Pharmacy Technician to provide off-site patient support in California. You will assist with prior authorization, financial aid, onboarding, and refill processes while ensuring top-quality care and confidentiality.

Responsibilities include EMR documentation, data entry, claims adjudication, and contributing to process improvements to enhance efficiency and patient outcomes. CA licensure and 2–3 years of experience preferred.

Qualifications

• High School Diploma or GED required.
• 2–3 years of Pharmacy Technician experience, 3–5 preferred.
• State registration as Pharmacy Technician required.
• California residency and licensure details as described.

Responsibilities

• Provide off-site support to patients, pharmacists, and providers.
• Perform prior authorization and financial assistance tasks.
• Support patient onboarding, refill/renewal activities, and education.
• Document patient data in EMR, Therigy, and Shields tools.
• Input data, adjudicate test claims, and propose action plans.
• Participate in process improvements and maintain confidentiality.

Skills

Interpersonal communication

Phone skills

Microsoft Office

Detail oriented

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services. An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support. Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care. Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose. Review the patients need for financial assistance and secure financial assistance when needed and available. Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required. Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up. Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. Actively participate in process improvement initiatives. Protect organization's value by keeping information confidential. maintaining networks;

Skills

Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off. Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Required Licensure/Certification

We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician.

Years of Experience

Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education

High School Diploma or GED required.

Salary

An employee in this position who performs the job duties in California can expect a salary rate between $70,304 and $75,000 plus bonus pursuant to the terms of an any bonus plan if applicable. California residents employed by or applying for work at Shields have certain privacy rights. California Workforce Privacy Notice and Privacy Policy. Message and data rates may apply. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

EEO Statement

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.